Our Mission, Vision, and Values
Our mission is to transform the delivery of behavioral healthcare and solve the largest healthcare challenge of our generation: the lack of access to quality care for mental illness and addiction.
Our vision is to:
- Increase access to behavioral healthcare
- Provide a continuum of care
- Integrate behavioral and medical healthcare
- Reduce suicide rates, addiction-related deaths, and healthcare costs
- Destigmatize mental illness and addiction
Compassion, Respect, Safety, Quality, and Innovation
These values guide our every action:
- Compassion: We serve as compassionate healers for those suffering from mental illness and/or addiction.
- Respect: We respect patients, families, coworkers, and our communities.
- Safety: We provide a safe environment for our patients, employees, and visitors.
- Quality: We deliver quality services as defined by nationally recognized metrics and outcome measures.
- Innovation: We strive for continuous improvement in all that we do.
Our Services
We offer a comprehensive range of services to meet your individual needs, including:
- Outpatient Mental Health Treatment: Therapy, medication management, and support groups
- Inpatient Mental Health Treatment: Comprehensive care for those experiencing severe mental health crises
- Substance Abuse Treatment: Detoxification, inpatient and outpatient treatment, and aftercare
- Co-occurring Disorders Treatment: Specialized care for individuals struggling with both mental illness and addiction
- Emergency Mental Health Services: Immediate support for crisis situations
Join Us on Our Journey
Rainier Springs is committed to providing compassionate, evidence-based care that empowers individuals to recover and thrive. We believe in a future where mental illness and addiction are treated with the same urgency and effectiveness as any other healthcare issue.
Contact us today to learn more about our services and find the path to recovery.
Reviews
Positive: One reviewer had a positive experience with the staff, crediting them with helping them transform their life.
Negative: Multiple reviewers had negative experiences with the staff, communication, and living conditions.
Negative Experiences
- Staff Issues: Some reviewers had negative experiences with the staff, describing them as rude, accusatory, and disrespectful. One reviewer mentioned that the night nurses were particularly unkind.
- Lack of Communication: Several reviewers experienced difficulties in getting updates on their loved ones' progress, despite being told they could call and receive updates. One reviewer had to threaten to contact the police to get a response.
- Involuntary Detention: One reviewer's loved one was put on an involuntary hold despite being told they could leave at any time. Another reviewer's loved one was detained without access to their family or a clean environment.
- Poor Living Conditions: Reviewers mentioned unsanitary conditions, such as a roommate urinating on the floor and it not being cleaned up for 12 hours. The food was also described as terrible.
Positive Experience
- Compassionate Staff: One reviewer had a positive experience with the staff, describing them as compassionate and caring. They specifically mentioned Amy D, the activity director, as being incredibly kind.
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