Our Mission and Values
At Columbia River Mental Health Services, our mission is to provide behavioral health and recovery services that transform the lives of children, adults, and families in the communities of Southwest Washington. We are passionate about this mission and are proud of the diversity we have both in our staff and the patients we serve. Our goal is to foster a culture of inclusivity and diversity, where everyone feels welcome and supported.
Our Story
Since 1942, Columbia River Mental Health Services has been helping thousands of children, adults, and families with personalized solutions to mental health, substance use, and crisis situations. As the oldest community behavioral health provider in Southwest Washington, we have over 200 employees and serve more than 5,000 people each year.
Our Services
We offer a range of services designed to meet the unique needs of each individual. Our services include:
Mental Health Care: We provide personalized mental health care to adults, teens, and kids in Southwest Washington.
NorthStar Clinic: We offer opiate use treatment at our NorthStar Clinic.
GAP Medicine: We provide GAP Medicine for all our patients.
Psychiatry Services: Our psychiatry services are designed to help individuals cope with mental health challenges.
Mobile Health Response: Our mobile health response team is dedicated to providing care to those in need, wherever they are.
Who We Help
We tailor our services to every individual, depending on their specific needs, challenges, and strengths that affect their daily life. We help adults, teens, and kids with a range of issues, including:
- Anger management
- Anxiety disorder
- Bipolar disorder (manic depression)
- Depression
- Obsessive compulsive behavior
- Opiate use
- And more
Our Team
Our team consists of dedicated professionals who are passionate about providing high-quality care. Our Executive Leadership Team is comprised of experienced leaders who share our mission and values.
Meet Our Leadership
Our CEO, Victor Jackson, has over 20 years of progressive leadership experience and a background in healthcare administration. Our Chief Medical Officer, Kevin Fischer, is a dedicated physician committed to providing high-quality medical care.
Community Engagement
At Columbia River Mental Health Services, we believe in the importance of community engagement and collaboration. We participate in local events, host fundraising galas, and engage with local businesses and organizations to spread awareness and promote mental health.
Get Involved
Join us in our mission to transform lives and promote mental health in our communities. Check out our career openings and clinical internship opportunities to join our team.
Poor Quality of Care
Lack of Professionalism
The reviews highlight major issues with the quality of care provided by Columbia River Mental Health. Despite having 5-star reviews, there are many instances of poor treatment, delays, and cancellations of appointments. One reviewer, Holly Jordan, reported having a positive experience with therapist Adam, but this is not the case for most reviewers. Many reviewers felt rushed, uncomfortable, or ignored during appointments.
Communication Breakdowns
Unreliable Appointments
Several reviewers experienced difficulties in booking appointments, with therapists canceling or failing to reschedule. Veronica Thomas reported being misled about getting licensed, and Anna Zajarania was told to reschedule, only to be denied due to a "no-show." Gabrielle had three appointments canceled, and Cheri H. struggled to get her case opened, with staff being unhelpful.
Unconducive Environment
Uncomfortable Sessions
Many reviewers felt uncomfortable or rushed during sessions. Bill Greene described an experience with a therapist who spent more time looking at their computer than speaking with him. L. S. reported feeling like a number rather than a person. Christopher Sean Williams likened trying to get help to asking a dragon for coins, and Anna Zajarania felt that no one at the clinic cared.
Red Flags
The persistent issues with delays, cancellations, and unprofessionalism raise serious concerns about the quality of care provided by Columbia River Mental Health.
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