Empowering You to Achieve Your Financial Dreams
At TwinStar Credit Union, we're passionate about providing exceptional financial services to our members. As a not-for-profit credit union, we're dedicated to serving the financial needs of our community. Our goal is to empower our members to achieve their financial goals and improve their overall well-being.
Our History
TwinStar Credit Union was formed in 2023 through the merger of TwinStar and Northwest Community Credit Union (NWCU). This union brought together two organizations with a shared commitment to serving their members and communities. Today, we're proud to be one of the largest credit unions in the Pacific Northwest, with a rich history of providing personalized service and financial expertise to our members.
Our Mission
Our mission is to provide exceptional financial services, education, and support to our members, while promoting financial stability and security. We believe in the power of community and strive to make a positive impact on the lives of our members and the communities we serve.
Our Services
At TwinStar Credit Union, we offer a wide range of financial services designed to meet the unique needs of our members. Our personal banking services include checking and savings accounts, certificates of deposit, money market savings, individual retirement accounts, and more. We also offer a variety of loan options, including home loans, auto loans, RV loans, and personal loans. For our business members, we provide business checking and savings accounts, business lending, and commercial real estate services.
Our Commitment to Community
At TwinStar Credit Union, we're committed to giving back to our community. We believe in the importance of financial education and provide resources and tools to help our members achieve financial literacy. We're also proud to support local organizations and initiatives that align with our values and mission.
Customer Satisfaction
The overall satisfaction of customers with TwinStar Credit Union is mixed. On one hand, some customers appreciate the professional treatment they receive, the swift handling of disputes, and the refund of 3rd-party ATM fees. On the other hand, some customers have had negative experiences, including issues with customer service, ATM fees, and inaccurate credit reporting.
Staff and Services
The staff at TwinStar Credit Union is reported to be excellent, with friendly and helpful employees. The online banking system is also praised for its ease of use and reliability. However, the lack of branch sharing and the charging of ATM fees for non-TwinStar cardholders have caused some discontent among customers.
Disputes and Errors
There have been reports of errors and disputes with TwinStar Credit Union, including the loss of deposited checks, inaccurate credit reporting, and the attempted collection of a non-existent loan. These issues have caused significant inconvenience and expense for affected customers.
Be the first to review TwinStar Credit Union.
Write a Review
