At Point West, we pride ourselves on being a not-for-profit, member-owned financial institution that has been serving the Portland metro area for over 80 years. Our mission is simple: to bring financial inclusion and empowerment to the underserved, including immigrants, communities of color, and small businesses. As a community-focused organization, we believe in putting our members first and providing them with personalized service and innovative products that meet their unique needs.
What Makes Us Different
At Point West, we're committed to being a force for good in our community. We believe that everyone deserves access to financial services, regardless of their background or socioeconomic status. That's why we're dedicated to creating a more equitable and inclusive financial system that benefits everyone.
Our Services
We offer a wide range of products and services designed to meet the unique needs of our members. Whether you're looking for a personal loan, a business loan, or simply a savings account, we've got you covered. Our services include:
- Personal Banking: From checking and savings accounts to certificates of deposit and credit cards, we offer a range of personal banking products designed to help you manage your finances.
- Business Banking: We offer a variety of business banking products and services, including business checking and savings accounts, credit cards, and loans.
- Loans: Whether you're looking to finance a new car, a home, or a small business, we offer a range of loan options to help you achieve your goals.
- Insurance: We offer a range of insurance products, including life insurance, disability insurance, and more.
- Investing: Whether you're looking to grow your savings or invest in the stock market, we can help you make informed investment decisions.
Our Impact
At Point West, we're committed to making a positive impact in our community. We believe that everyone deserves access to financial services, regardless of their background or socioeconomic status. That's why we're dedicated to creating a more equitable and inclusive financial system that benefits everyone.
Join Us
If you're looking for a financial institution that puts people over profits, look no further than Point West. We're committed to providing our members with personalized service, innovative products, and a commitment to making a positive impact in our community. Join us today and discover the difference that a member-owned financial institution can make.
Overall Experience
The reviews highlight a mixed bag of experiences with Point West Credit Union. While some members have reported positive encounters, many others have expressed frustration with the credit union's limited hours, poor customer service, and inconvenient location.
Customer Service
Many reviewers have experienced poor customer service, including long wait times, unreturned calls, and unhelpful staff. Some have reported feeling unwelcome or ignored by staff, leading to a sense of discontent among members.
Convenience and Accessibility
Several reviewers have mentioned the inconvenience of the credit union's location and limited hours, making it difficult for working individuals to access their accounts. The lack of weekend hours and limited ATM access have also been cited as major drawbacks.
Online Services
Some reviewers have expressed frustration with the credit union's online services, including difficulties with mobile deposit and a poorly designed app. Others have praised the online services, but these are in the minority.
Positive Experiences
A few reviewers have reported positive experiences with the credit union, citing helpful staff and efficient service. These experiences are largely anecdotal and do not outweigh the negative reviews.
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