Build Your Financial Future
Who We Are
IBEW and United Workers Federal Credit Union is a member-owned financial institution dedicated to serving our members' financial needs. We are committed to providing exceptional service, offering a wide range of financial products and services, and fostering a culture of community involvement and social responsibility. With a strong focus on member benefits, we strive to make a positive impact on our members' lives and the communities we serve.
Services
At IBEW and United Workers Federal Credit Union, we offer a comprehensive range of financial services designed to meet the unique needs of our members. Our services include:
Savings and Checking
- Savings accounts with competitive rates
- Checking accounts with debit cards and checks
- Vacation fund and vacation checking accounts
Loans
- Vehicle Loans: We offer auto loans with rates as low as 4.49% APR for new and used vehicles, as well as refinancing options for auto loans from other lenders.
- Recreational Loans: We finance boat, RV, ATV, UTV, and motorcycle purchases with low rates and flexible terms.
- Personal Loans: We offer personal loans with competitive rates and flexible repayment terms.
- Home Equity Loans: We provide home equity loans with low rates and flexible terms.
- Mortgage Loans: We offer mortgage loans with competitive rates and flexible repayment terms.
Credit Cards
- VISA Credit Cards: We offer VISA credit cards with competitive rates and flexible repayment terms.
E-Services
- Online Banking: Our online banking platform allows members to manage their accounts, pay bills, and transfer funds.
- Mobile Banking: Our mobile banking app provides members with secure access to their accounts on-the-go.
- Online Bill Pay: Our online bill pay service enables members to pay bills electronically.
Other Services
- Insurance: We offer insurance products, including auto, home, and life insurance.
- Financial Planning: Our financial advisors provide personalized financial planning and investment advice.
- Online Calculators: We offer online calculators to help members estimate their loan payments and other financial calculations.
At IBEW and United Workers Federal Credit Union, we are committed to providing exceptional service and helping our members achieve their financial goals. Whether you're looking to purchase a new vehicle, finance a recreational activity, or simply manage your finances, we have the services and expertise to support you.
Community Involvement
As an organization, we are deeply committed to giving back to our community. We participate in various charity events and sponsor local organizations to support our members and the broader community. Our community involvement is an essential part of our mission to make a positive impact on the lives of our members and the communities we serve.
Fees and Charges
Reviewers expressed frustration with the credit union's fees and charges. One reviewer mentioned being charged $0.50 to check their balance, while another reviewer was unhappy about being charged a 3% fee for using a debit card to pay a loan.
Lack of Customer Service
Several reviewers were unhappy with the credit union's customer service. One reviewer complained about not being able to access the lobby and not receiving responses to their emails and calls. Another reviewer was turned away from a shared branch location and felt unwelcome.
Difficulty with Loans
Reviewers experienced difficulties with loans, including being turned down for a loan despite having a steady income and good credit. Another reviewer was unhappy about being approved for a loan but was charged a fee for using a debit card to make a payment.
Positive Experiences
On the other hand, some reviewers had positive experiences with the credit union. One reviewer praised the staff in the loan department, particularly Susan K. and Andy C., for their excellent customer service and professionalism. Another reviewer appreciated the credit union's fraud protection and hometown feel.
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