Trailhead Credit Union is a community-based financial institution serving the diverse financial needs of individuals and businesses in the Portland, Oregon area. Founded on the values of cooperation, integrity, and financial empowerment, we are dedicated to providing exceptional service, competitive rates, and a comprehensive range of financial solutions.
Our Commitment to You
As a not-for-profit organization, we prioritize our members' needs. We reinvest our profits back into our community through competitive rates, low fees, and innovative services. Our dedicated team of professionals is committed to understanding your financial goals and providing personalized guidance throughout your financial journey.
What We Offer
We offer a comprehensive suite of financial products and services to meet your individual needs, including:
Personal Banking
- Checking and savings accounts with generous interest rates
- Visa credit cards with competitive APRs
- Auto, personal, and recreational vehicle loans with affordable rates
- Home equity and personal loans to finance your financial goals
- Certificate accounts for secure savings and earning competitive interest
Business Banking
- Business checking and savings accounts
- Commercial loans and lines of credit
- Business credit cards
- Remote banking and treasury management services
Specialized Services
- Digital banking with mobile wallets and financial planning tools
- Investment services and retirement planning
- Insurance solutions to protect your financial future
- Remote services for convenient account management from anywhere
More than just financial services
We believe in building strong relationships with our members. We offer volunteer opportunities, educational workshops, and personalized financial guidance to empower you to take control of your financial health.
Our Vision
Our vision is to be the preferred financial institution in our community, known for our personalized service, competitive rates, and commitment to financial well-being. We strive to make your financial journey smooth, enjoyable, and fulfilling.
Join Trailhead Credit Union today and experience the difference!
Poor Experience with Trailhead CU
Trailhead CU has received negative reviews from customers who have had poor experiences with the company.
Problems with Account Setup and Transactions
One customer had a nightmare experience with Trailhead CU, encountering problems and frustrations every step of the way. The representative provided conflicting information, and the setup process was poorly designed, leading to errors and unnecessary frustration. Additionally, the system is prone to blocking transactions, making it difficult to access funds.
Lack of Support and Security Issues
The customer service is only available during daytime weekday business hours, leaving customers without support during other times. Furthermore, the security and tech are lacking, with a flawed system that allows easy access to sensitive information.
Rude and Threatening Behavior
Another customer had a disturbing experience with a rude and threatening teller who pointed Mase at her face and threatened to spray her. The customer reported the incident, but no one has followed up, and the customer feels ignored.
One Positive Review
In contrast, one customer had an amazing experience with Trailhead CU, praising their mortgage officer, Lou Xavier, for being friendly, professional, and knowledgeable.
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