Who We Are
We are a local credit union serving the communities of Clark County and Southwest Washington. Founded on the principles of community, service, and financial wellness, we exist to empower our members to achieve their financial goals. Unlike traditional banks, we are owned by our members, which means any profits we generate are reinvested back into services and benefits that enhance your banking experience.
What We Offer
We offer a comprehensive range of financial services including:
Personal Banking
- Checking and savings accounts
- Certificates of Deposit (CDs)
- Personal loans
- Credit cards
- Home equity lines of credit
Business Banking
- Business checking and savings accounts
- Business credit cards
- Treasury management services
- Business consulting and resources
Investing & Insurance
- Investment services
- Insurance solutions
Community Focus
We believe in giving back to the community through financial education programs, local partnerships, and volunteer initiatives. We are dedicated to fostering financial literacy and empowering individuals to achieve financial success.
Our Promise
At iQ Credit Union, we are committed to:
- Personalized service: We treat each member like family and offer dedicated, individual attention to your needs.
- Competitive rates: We offer competitive interest rates on savings and loans, putting more money back in your pocket.
- Accessibility: We provide convenient online and mobile banking options alongside accessible branch locations.
- Community involvement: We are dedicated to strengthening our community through financial education and local partnerships.
Company Practices and Customer Treatment
- Multiple reviewers have expressed frustration with the company's business practices, stating that they try to scam money from customers, repossess vehicles without honoring insurance, and engage in underhanded tactics.
- Reviewers have also reported being treated rudely and unprofessionally by the company's staff, with one reviewer stating that they were blocked from accessing their account after a single unusual purchase.
Account Management and Technical Issues
- Several reviewers have experienced issues with account management, including being locked out of their accounts, having accounts consolidated without permission, and experiencing difficulties with online banking.
- Reviewers have also reported technical issues, such as problems with depositing checks and accessing account information.
Customer Service and Communication
- Reviewers have expressed dissatisfaction with the company's customer service, stating that representatives are unhelpful and unresponsive to their concerns.
- Communication issues have also been reported, with reviewers stating that the company fails to provide necessary information and does not follow through on promises.
Overall Experience
- The overall experience with this credit union has been extremely negative, with multiple reviewers stating that they would not recommend the company to others.
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