Building Relationships That Matter
Neighbors Federal Credit Union (NFCU) is a not-for-profit financial institution driven by the needs of our members. We believe in building relationships that matter and providing personalized financial guidance to help you achieve your financial goals.
Who we are
Founded in 1952, NFCU is a community-based credit union serving the Baton Rouge Metropolitan area and surrounding communities. Our members are individuals and families who share a common bond, such as working in a specific industry, living in a neighborhood, or attending a particular school.
What we do
NFCU offers a comprehensive suite of financial products and services designed to meet your unique needs.
Personal Banking
- Convenient online banking and mobile app
- Wide range of checking and savings accounts
- Competitive interest rates on savings and investment accounts
- Personalized financial planning and guidance
Wealth Management
- Individual retirement accounts (IRAs)
- Wealth planning solutions
- Investment services
- Estate planning and insurance options
Financial Services
- Home mortgages and refinancing options
- Auto loans and personal loans with competitive rates
- Business checking and lending solutions
- Commercial banking services
Community Involvement
Beyond providing financial services, NFCU actively supports the Baton Rouge community through:
- Charitable contributions to local organizations
- Financial education workshops and workshops
- Volunteer opportunities for members
Our Values
- Integrity: We conduct our business with honesty, transparency, and fairness.
- Service: We are committed to providing exceptional customer service and personalized attention.
- Community: We believe in empowering our community and supporting local businesses and initiatives.
- Financial Empowerment: We are dedicated to helping our members achieve their financial goals through education and tailored solutions.
Join NFCU and discover the power of community banking. We are committed to partnering with you on your financial journey!
Overall Experience
The reviews for Neighbors Federal Credit Union are mostly positive, with multiple reviewers praising the staff, customer service, and overall experience. However, there are a few negative reviews that highlight specific issues with the credit union's dispute process, professionalism, and financial product offerings.
Positive Comments
- Reviewers have praised the credit union's staff, specifically mentioning excellent customer service and knowledge.
- Several reviewers have expressed gratitude for the credit union's assistance with financial issues, such as account closure and new account opening.
- The credit union's ATMs, online banking, and phone services have been praised for their ease of use.
Negative Comments
- One reviewer had a negative experience with the credit union's dispute process, feeling that it was lengthy and ineffective.
- Another reviewer was unhappy with the credit union's professionalism, citing errors in addressing them by name.
- A reviewer was also unhappy with the credit union's handling of an insurance claim, which resulted in an increased interest rate and higher payments.
Dispute Process
- One reviewer had issues with the credit union's dispute process, feeling that it took too long to resolve the issue and that the credit union was unresponsive.
Professionalism
- One reviewer was unhappy with the credit union's professionalism, citing errors in addressing them by name.
Financial Products
- One reviewer was unhappy with the credit union's handling of an insurance claim, which resulted in an increased interest rate and higher payments.
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