Empowering Your Financial Future
EFCU Financial Federal Credit Union is a not-for-profit financial institution dedicated to serving its members and the community. As a credit union, we are owned and operated by our members, and our mission is to provide exceptional financial services and benefits to our members.
Our History
EFCU Financial has a rich history that dates back to 1957, when a small group of educators and their families came together to form the Education Employees Federal Credit Union. Over the years, we have grown and evolved to become one of the largest credit unions in Louisiana. Today, we serve over 80,000 members and have over $1.5 billion in assets.
Our Services
At EFCU Financial, we offer a comprehensive range of financial services and products to meet the needs of our members. Our services include:
- Personal Banking: We offer a variety of checking and savings accounts, as well as personal loans and credit cards.
- Business Banking: We provide business checking and savings accounts, as well as business loans and lines of credit.
- Digital Banking: We offer online and mobile banking services, allowing members to manage their accounts and make transactions from anywhere.
- Lending: We provide a range of loan products, including auto loans, personal loans, mortgage loans, and HELOCs.
- Credit Cards: We offer a range of credit cards, including the EFCU Financial Mastercard and the EFCU Financial Business Card.
Our Commitment
At EFCU Financial, we are committed to providing exceptional service and benefits to our members. We believe in building strong relationships with our members and the community we serve. We strive to make a positive impact on the lives of our members and the community, and we are committed to doing what is right.
Our Values
Our values are built on a foundation of integrity, respect, and community. We believe in treating our members with respect and dignity, and we strive to create a positive and inclusive environment for all of our members.
Contact Us
If you have any questions or would like to learn more about EFCU Financial, please feel free to contact us. We are always here to help.
Customer Service Issues
Many reviewers expressed frustration with the bank's customer service, stating that it is horrible, unhelpful, and slow. They reported experiencing long wait times, even when there were only a few people in line, and that the tellers were often rude and unaccommodating. Some reviewers mentioned specific instances where they were not helped or were given excuses instead of solutions.
Account Issues and Limitations
Some reviewers encountered issues with their accounts, such as declined transactions and difficulties with increasing spending limits. They felt that the bank was overly restrictive and unaccommodating, making it difficult for them to manage their finances.
Comparisons and Recommendations
Several reviewers stated that they would not recommend the bank to others and would be taking their business elsewhere. One reviewer even went so far as to say that they did not see the bank being in business for long.
Positive Experiences
On the other hand, one reviewer had a positive experience with the bank, stating that the staff went above and beyond to help them.
Speed and Efficiency
Some reviewers mentioned that the bank's drive-thru service was slow, and that they experienced delays and inefficiencies when trying to conduct transactions.
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