Empowering our members to achieve financial freedom
Our Vision and Values
Focus Federal Credit Union was founded on the vision of empowering individuals and families to achieve financial success through personalized financial guidance and accessible services. We prioritize the following values in all our endeavors:
- Integrity: We conduct our business with honesty, transparency, and accountability.
- Member-Centeredness: Your needs and aspirations guide our decisions and service offerings.
- Financial Education: We empower our members through financial literacy programs and personalized guidance.
- Community Involvement: We actively support and strengthen our communities through various initiatives.
Our Commitment to You
We believe in building lasting relationships with our members. Our dedicated team of professionals understands your unique financial goals and stands ready to assist you. We offer a wide range of services to meet your diverse financial needs, including:
Personal Banking Services
- Convenient checking and savings accounts
- High-yield checking options for maximized returns
- Alternative checking for greater flexibility
- Student checking solutions to meet specific student needs
- Fresh Start programs to help you rebuild your credit
Loan options for every need
- Competitive auto loans with flexible terms and rates
- Personal loans for various purposes with predictable terms and competitive rates
- Home loan solutions to achieve your homeownership dreams, including first-time homebuyer programs and competitive rates
- Student loan refinancing options to reduce your monthly burden
Additional Services and Resources
- Visa debit and credit cards with generous rewards
- Online and mobile banking for convenient account management
- Comprehensive insurance plans to protect your financial security
- Notary services for critical document signings
- A variety of financial education resources and tools
Excellent Customer Service
The reviews predominantly praise Focus Federal Credit Union for its exceptional customer service. Several reviewers highlight specific staff members, such as Jaquea Williams, Lisa, and Shaletha Clark, for their professionalism, responsiveness, and helpfulness. Reviewers appreciate the credit union's ability to provide personalized service, being willing to discuss unique situations, and offering various options.
Exemplary Service Providers
The reviews consistently praise individual employees for their exceptional service. Jaquea Williams, Lisa, and Shaletha Clark stand out for their professionalism, responsiveness, and empathy. Reviewers praise their excellent customer service, clarity in explaining financial options, and willingness to go above and beyond to assist.
Financing Options and Credit Union Reputation
The reviews also highlight the credit union's financing options, with several reviewers praising the credit union's ability to provide low A.P.R. rates and flexible loan terms. Reviewers recommend Focus Federal Credit Union for its exceptional customer service and financial assistance.
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