Savor the Flavor, Savor the View
At Bottom Line Property Management, we understand that the property management business is not just about renting out properties, but about providing a comprehensive service to our clients and residents. With over 55 years of combined experience between our leaders in single-family and multi-family residential properties, we have gained a deep understanding of the industry and its nuances.
Our Purpose
Our purpose is centered around our mantra: "Your Home - Our Priority". We are committed to providing exceptional service to our clients and residents, and to helping them succeed in their real estate investing endeavors. We believe that property management is not just about filling vacancies or collecting rent, but about creating a sense of community and building long-term relationships.
Our Niche
As a Charlotte property management company, we specialize in single-family and multi-family residential properties. With our expertise and extensive knowledge of the local real estate market, we are well-equipped to handle all aspects of property management, from leasing and accounting to maintenance and customer service.
Our Core Values
At Bottom Line Property Management, we are guided by three core values that set us apart from other property management companies.
Extreme Customer Focus
Our top priority is to provide exceptional service to our clients and residents. We understand that every property and every investor is unique, and we strive to tailor our services to meet their individual needs.
Dedication
We are a dedicated team of professionals who are committed to getting the job done. We are passionate about property management and are driven by a desire to provide the best possible service to our clients and residents.
Excellence
We strive for excellence in everything we do, from leasing and accounting to maintenance and customer service. We are committed to continuously improving our services and processes, and to staying up-to-date with the latest trends and technologies in the industry.
Our Services
At Bottom Line Property Management, we offer a comprehensive range of services designed to meet the specific needs of our clients and residents. From property evaluation and leasing to property maintenance and repair, we provide a full range of services to ensure the smooth operation of our clients' properties.
What Sets Us Apart
What sets us apart from other property management companies is our commitment to going the extra mile to ensure our clients' success. We are not just another Charlotte property management company; we are a team of professionals who are dedicated to providing exceptional service and achieving outstanding results.
Overall Experience and Quality of Service
The majority of the reviews highlight the excellent experience and quality of service provided by Bottom Line Property Management. Many authors express their satisfaction with the professionalism, attentiveness, and timeliness of the team members, particularly Ally Papandrew, Yessi, Dawn, Poly, Edwin, Ally from marketing, and Kevin.
Communication and Customer Service
Effective communication is a key aspect of the service provided by Bottom Line. Authors praise the responsiveness and courteous nature of the team, with some even expressing gratitude for their willingness to go above and beyond to resolve issues. The team's ability to respond quickly to maintenance requests and other issues is also highlighted.
Property Management
The property managers are commended for their ability to handle various aspects of property management, including leasing, security deposits, maintenance, and accounting. The authors appreciate the transparency and fairness of the management fees and the team's efforts to ensure that all aspects are well-managed.
Additional Services
Some authors mention the additional services provided by Bottom Line, such as vendor management and emergency services. The team's ability to provide a sense of security and peace of mind is highlighted, as is their willingness to help in times of crisis.
Constructive Feedback
One author provides constructive feedback, citing instances of contradictory communication and a lack of care about their specific case. This author experienced delay and frustration in getting their lockbox removed and their refunded deposit, despite multiple email attempts.
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