Business Details
Your Trusted Property Management Partner in Charlotte & Hickory, NC
Scarlett Properties has established itself as a leader in residential property management across North and South Carolina. Our team of experienced and licensed professionals specializes in maximizing the value of investment properties through tailored management solutions. We serve the greater Charlotte metropolitan area and Hickory, NC, offering comprehensive services that address every aspect of property ownership. Our commitment to innovation is reflected in our user-friendly online portals, which streamline communication, payments, and maintenance requests for owners and tenants. With decades of combined experience in real estate, our agents leverage local market expertise to deliver reliable, transparent service.We prioritize proactive maintenance coordination and responsive support, ensuring properties remain well-maintained and tenants satisfied. Our approach combines industry best practices with personalized attention, making us a trusted partner for property owners seeking consistent returns. From marketing vacant units to handling tenant screening and lease administration, we provide end-to-end management solutions. Our track record of successful property management demonstrates our ability to adapt to evolving market conditions while maintaining high standards of service. This combination of experience, technology, and local knowledge positions us as a preferred choice for property management in the Carolinas.
Services
Residential Property Management
Commercial Property Management
Tenant Portal Access
Maintenance Coordination
Lease Administration
Property Marketing
Tenant Screening
Online Payment Processing
Highlights and features
- Our team includes licensed real estate professionals with deep local market knowledge
- We provide secure online portals for seamless owner/tenant communication and payments
- Specialized focus on residential property management in Charlotte and Hickory markets
- Proven track record managing properties across North and South Carolina
- Dedicated maintenance coordination with verified service providers
Services
Residential Property Management
Scarlett Properties offers comprehensive residential property management covering lease administration, tenant screening, and maintenance coordination. Our local experts handle day-to-day operations while providing regular performance reports. Property owners benefit from our established vendor network and digital management tools that streamline communication and financial tracking.
Tenant Portal Access
Our secure tenant portal enables residents to submit maintenance requests, make payments, and access important documents 24/7. The platform simplifies communication between tenants and management while ensuring timely resolution of service issues. Digital documentation maintains transparency throughout the tenancy period.
Maintenance Coordination
We manage all property maintenance needs through a network of pre-vetted service providers. Our system prioritizes emergency repairs while scheduling routine maintenance to preserve property value. Tenants can submit requests through multiple channels with guaranteed response times specified in service agreements.
People
Samantha Metts
Charlotte Broker-in-Charge
Licensed real estate professional with over 15 years of property management experience in the Charlotte market. Specializes in optimizing rental yields through strategic pricing and tenant retention programs.
Rudy Ratajc
Hickory Broker-in-Charge
Veteran real estate broker with extensive commercial and residential management expertise in western North Carolina. Focuses on maintaining regulatory compliance and operational efficiency for property owners.
Questions
What areas do you serve for property management?
We manage residential properties in Charlotte and Hickory, NC, as well as surrounding areas in North and South Carolina.
How do I submit a maintenance request?
Maintenance requests can be submitted through your tenant portal or by calling either our Charlotte (704) 665-0007 or Hickory (828) 328-2833 office numbers.
What property types do you manage?
We specialize in residential rental properties including single-family homes, multi-family units, and select commercial properties in our service areas.
How do you handle tenant screening?
Our comprehensive screening process includes credit checks, criminal background checks, rental history verification, and income assessment to ensure qualified tenants.
Can I access my account online?
Yes, both owners and tenants receive secure portal access for document downloads, payment processing, and communication with our management team.