Ride with Us, Experience the City
At Bike and Roll Chicago, our mission is to provide our customers with an unforgettable and convenient way to experience the beauty of Chicago by bike or Segway. With over 25 years of experience, we have established ourselves as one of the largest and most successful urban bike and Segway providers in the United States. Our commitment to quality and customer satisfaction has earned us a reputation as a reliable and trustworthy partner for a wide range of customers, from locals looking for a unique experience to first-time visitors seeking an up-close-and-personal adventure along Chicago's lakefront.
Our Services
At Bike and Roll Chicago, we offer a wide range of services designed to meet the needs of our customers. Whether you're looking for a leisurely bike ride or a guided tour, we have something for everyone. Our fleet of bicycles includes recreation bikes, transportation bikes, professional road bikes, and kids' equipment, making us the perfect choice for families, couples, and solo adventurers alike.
Bicycle Rentals
With our vast selection of top-quality rental equipment, you'll find the perfect bike to match your riding style and preferences. From comfortable cruisers to high-performance road bikes, we have the perfect bike for you. And don't worry about safety - we provide helmets, locks, and free bike lane maps to ensure a safe and enjoyable ride.
Guided Tours
Take a step beyond the ordinary tourist experience with our expertly guided tours. Our knowledgeable guides will share fascinating stories and insights about Chicago's rich history, architecture, and hidden gems. From haunted history to criminal history, we'll take you on an unforgettable journey through the Windy City.
Bicycle Maintenance and Repair
At Bike and Roll Chicago, we believe that a well-maintained bike is a happy bike. That's why our expert mechanics are always ready to repair, tune, or assemble your bike. From flat tires to full overhauls, our professionals will have you back on the road in no time.
Locations
We have two convenient locations to serve you: Navy Pier and Millennium Park. Our Navy Pier location offers unparalleled views of the city skyline, while our Millennium Park location is nestled in the heart of downtown Chicago. Both locations offer easy access to lakefront and riverfront bike trails, making it easy to explore the city by bike.
About Our Company
Established in 1993, Bike and Roll Chicago is a founding member of the Bike and Roll network, the largest bike rentals and tours company in the United States. We're proud to be part of a global network that shares our commitment to providing exceptional service and unforgettable experiences.
Bike and Roll Bike Chicago
As part of our mission to inspire people to ride bicycles for their health, spirit, and the planet, we're proud to operate bike parking facilities through our subsidiary, Bike and Park. Our state-of-the-art facilities provide a safe and convenient place for cyclists to park their bikes while exploring the city.
Bike and Roll Chicago Reviews Summary
Issues with Bike Rentals
Most reviewers had poor experiences with bike rentals. Common issues included poor queue management, difficulty finding reservations, and poorly maintained bikes with metal plates instead of locks, causing bruises. The bikes also lacked gears and adjustable motor support, making them uncomfortable to ride.
Poor Customer Service
Several reviewers reported poor customer service, including being denied service despite arriving before closing time, being ignored by employees, and being told to be more considerate of the employee's time. One reviewer even walked 30 minutes from their hotel only to find the shop closed despite the website saying it was open.
Segway Tours: A Bright Spot
However, reviewers who took the Segway tours had a much more positive experience. They praised their guides, Ivory and Lenny, for being friendly, informative, and ensuring their safety. The tours were described as fun and educational, with great photo opportunities.
Logistical Issues
Some reviewers experienced logistical issues, such as being directed to the wrong location due to incorrect Google Maps information.
Be the first to review McDonald's Cycle Center.
Write a Review
