Shifting Your Cycling Experience
Hutch's Bicycles has been a cornerstone of the Bend, Oregon cycling community for over 40 years. Our Eastside location has been serving Central Oregon riders since 1981, making it the second-oldest bike shop in town. From its humble beginnings as a small bike shop, Hutch's Bicycles has evolved into a renowned destination for cyclists of all levels and abilities.
Our Services
At Hutch's Bicycles, we pride ourselves on providing a wide range of services to cater to the diverse needs of our customers. Whether you're a seasoned professional or a beginner looking to get into the world of cycling, we're here to help. Our licensed technicians are equipped with the latest tools and expertise to diagnose and repair any issue with your bike.
Bike Repair and Maintenance
Our expertly trained technicians are dedicated to keeping your bike in top condition. From routine tune-ups to more complex repairs, we'll get you back on the road in no time. We also offer a range of customizable services, including wheel building, brake adjustment, and bike customization.
Custom Builds
At Hutch's Bicycles, we understand that everyone's needs are unique. That's why we offer custom build services to create the perfect bike for your riding style. From selecting the perfect components to custom painting, our team will work with you to create a bike that meets your exact specifications.
Bike Rentals
Rent a bike from us and experience the thrill of exploring Central Oregon's scenic trails and roads. Our rental fleet features a wide range of bikes, from road bikes designed for speed to mountain bikes built for adventure. Whether you're visiting for a day or a week, our flexible rental options have you covered.
About Our Team
At Hutch's Bicycles, we're committed to providing exceptional service and building lifelong relationships with our customers. Our experienced team is comprised of passionate cyclists and industry experts who share a common goal: to make the world a better place, one pedal stroke at a time.
Our Mission
Hutch's Bicycles is dedicated to empowering the cycling community in Central Oregon. We strive to provide exceptional service, education, and support to ensure every rider has an unforgettable cycling experience.
Excellent Customer Service Experiences
Some customers reported receiving excellent customer service, with mechanics going above and beyond to help them with their bike issues. One customer was worried about a bent handlebar or gear shifter, but the mechanic came to their car and made the adjustment, getting them back on the road quickly. Another customer appreciated the patience and help they received when they brought their bike in for a tune-up, and were impressed by the shop's willingness to help them find new tires to enhance their ride experience.
Poor Customer Service Experiences
Unfortunately, other customers reported negative experiences with the bike shop. Some felt that the shop was only interested in helping customers who were willing to spend a lot of money, and that they were ignored or dismissed when they came in with simpler requests. One customer was charged for a new front sprocket that they didn't need, and another was ignored when they came in looking for a simple inner tube. Some customers also felt that the shop was overpriced, with one customer comparing the cost of a service to what they would have paid at REI.
Mixed Reviews
Some customers reported mixed experiences, with both positive and negative interactions with the bike shop. One customer had a good experience buying a bike, but was disappointed when they needed warranty work and were told it wasn't covered. Another customer was happy with the service they received, but felt that the shop was overpriced.
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