Empowering Your Financial Journey
Our Commitment to You
Transit Employees Federal Credit Union (TEFCU) has been a trusted financial partner for government employees and their families in the Washington DC area for over 80 years. We are a member-owned financial institution dedicated to providing you with personalized financial solutions, superior service, and competitive rates.
Who We Serve
Membership in TEFCU is open to anyone who works for one of our eligible Select Employee Groups (SEGs) or is an immediate family or household member of an employee of one of our SEG members.
Our Services
TEFCU offers a comprehensive range of financial services to meet your unique needs, including:
Personal Banking
- Convenient checking and savings accounts
- Competitive certificates of deposit
- Online and mobile banking
- Bill payment and transfer services
- Secure document management
Loan Solutions
- Flexible personal loans and credit card options
- Competitive mortgage and home equity loans
- Convenient student loan refinancing options
Wealth Management and Investments
- Retirement planning and investment services
- Secure online transfers and wealth management solutions
Specialized Services
- Business banking solutions
- Dedicated fraud mitigation and security measures
- Community outreach and financial education programs
Our Core Values
TEFCU operates on the following core values:
- Integrity: We are committed to transparency, honesty, and accountability in all our interactions.
- Safety: We are dedicated to safeguarding your financial information and security.
- People: We value our members and employees, and are committed to providing exceptional customer service.
- Innovation: We embrace new technologies and solutions to better serve your financial needs.
Join TEFCU Today
We invite you to join TEFCU and experience the difference a member-owned credit union can make. With competitive rates, personalized service, and a commitment to community, TEFCU is your partner in financial success.
Customer Service Experience
The majority of reviewers had an excellent experience with the customer service at TEFCU. Many reviewers praised specific employees, such as Kiara, Ms. Toogood, Ms. Angelica, Ms. Calloway, Ms. A. Davis, and Ms. Kimberly, for their professionalism, courtesy, and helpfulness.
Positive Experiences
Reviewers mentioned that these employees went above and beyond to assist them with their financial needs, explaining processes clearly and efficiently. Some reviewers even mentioned that the employees' exceptional service helped them during difficult times.
Negative Experiences
However, a few reviewers had negative experiences with TEFCU. Some reviewers mentioned that the infrastructure and organization of the credit union is poor, with underqualified personnel and staff. Others complained about long hold times, unhelpful customer service representatives, and a lack of accountability.
Communication Issues
Some reviewers mentioned that there were communication issues between different departments, leading to confusion and frustration.
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