Helping members live better, healthier financial lives.
At PAHO/WHO Federal Credit Union, we are committed to serving the financial needs of the global health community. For over 75 years, we have been dedicated to providing innovative financial products and services designed to help our members achieve their financial goals. Our mission is to empower our members to take control of their financial well-being, making it easier for them to achieve a better, healthier financial future.
Our Story
PAHO/WHO Federal Credit Union was founded to serve the financial needs of employees of the Pan American Health Organization (PAHO) and the World Health Organization (WHO). Today, our membership has expanded to include employees of CORE Group member organizations, Georgetown University faculty and staff, The Fruit Tree Planting Foundation employees, MedStar Georgetown University Hospital employees, MedStar Health Faculty and Community Practice Network employees, Columbia Plaza employees, and current members' families. We pride ourselves on being a member-owned, not-for-profit cooperative, which means that our profits are returned to our members in the form of better rates, lower fees, and improved services.
Who Can Join?
Membership with PAHO/WHO Federal Credit Union is open to individuals who work for an organization that is a member of the CORE Group, Georgetown University faculty and staff, The Fruit Tree Planting Foundation employees, MedStar Georgetown University Hospital employees, MedStar Health Faculty and Community Practice Network employees, Columbia Plaza employees, and current members' families. We also welcome employees of organizations that are members of the CORE Group and their family members.
What We Offer
We offer a wide range of financial products and services designed to meet the unique needs of our members. Our services include:
Checking and Savings
- Free checking accounts with debit cards
- Competitive interest rates on savings accounts
Loans
- Home equity lines of credit (HELOCs)
- Auto loans
- Personal loans
- Student loans
- Share-secured loans
Credit Cards
- Rewards credit cards
- Credit cards with cashback rewards
Investments
- Certificates with competitive interest rates
- Investment planning and advisory services
Member Benefits
- Access to online banking and mobile banking
- E-statements and bill pay
- Member discounts on financial products and services
- Loan discounts and promotions
Community Involvement
At PAHO/WHO Federal Credit Union, we believe in giving back to the community. We partner with organizations such as The Fruit Tree Planting Foundation to plant fruit trees and launch food forests in the District of Columbia. We also offer financial education and wellness programs to help our members achieve their financial goals.
What Sets Us Apart
At PAHO/WHO Federal Credit Union, we pride ourselves on our commitment to our members. We are dedicated to providing personalized service, tailored to meet the unique financial needs of our members. Our team of experienced financial professionals is here to help you achieve your financial goals.
Contact Us
Phone: 202-974-3453 (inside the United States) or 1-866-724-6328 (toll-free)
Email: fcu@pahowhofcu.org
Address: 506 23rd Street NW, Washington, DC 20037-2761
Poor Customer Service and Unreliable Banking Practices
The reviews for PAHO Federal Credit Union are overwhelmingly negative, with most customers expressing frustration with the bank's poor customer service, unreliable banking practices, and lack of transparency.
Lack of Communication and Unavailable Staff
Many customers have reported difficulty in getting help from the bank, with long wait times, unreturned phone calls, and unresponsive staff. Several customers have mentioned that they were unable to get in touch with a manager or receive a response to their inquiries in a timely manner.
Security Issues and Overdraft Protection
Some customers have reported security issues with their accounts, including hacking and unauthorized transactions. Additionally, the bank's lack of overdraft protection has led to financial difficulties for some customers.
Difficulty with Account Transfers and Requesting Statements
Customers have reported issues with transferring accounts, requesting statements, and receiving information about their accounts. One customer had to wait almost a year to receive a response to their request for old bank statements.
Positive Experiences
Only two customers, Loraine Reid and Pierre Bontemps, have had positive experiences with the bank, praising the staff's helpfulness and the bank's quick service.
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