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At Bank Fund Staff Federal Credit Union, we're dedicated to providing our members with exceptional financial services and personalized attention. As a not-for-profit credit union, our mission is to empower our members to achieve their financial goals and improve their overall well-being.
Our History
Bank Fund Staff Federal Credit Union was established in 1935 with the goal of serving the financial needs of government employees and their families. Over the years, we've grown to serve over 100,000 members, yet we remain committed to our core values of honesty, integrity, and excellence.
Our Services
We offer a wide range of financial services designed to meet the unique needs of our members. From checking and savings accounts to certificates and IRAs, we provide a variety of deposit options to help you manage your finances. Our lending services include mortgages, home equity loans, credit cards, auto loans, and personal loans, all designed to help you achieve your financial goals.
In addition to our core banking services, we also offer a range of convenient digital banking tools, including online banking, mobile banking, and voice ID. Our members have access to a network of over 30,000 ATMs and shared branches, making it easy to manage your finances on the go.
Our Community
At Bank Fund Staff Federal Credit Union, we're committed to giving back to our community. We support a variety of local organizations and charities, and our staff actively participates in volunteer activities throughout the year.
Why Choose Us
As a not-for-profit credit union, we're dedicated to serving the best interests of our members. We offer competitive rates, personalized service, and a range of financial tools and resources designed to help you achieve your goals.
Overall Experience
The majority of reviewers have expressed dissatisfaction with their experience with BFSFCU, citing poor customer service, outdated technology, and unreasonable fees.
Fees and Charges
Reviewers have complained about the credit union's fees, with one reviewer stating that they charge "automatically & unreasonable fees" and another mentioning that they used to reimburse ATM fees up to $30 but now only offer $5 back based on tier level.
Technology and Online Interface
The credit union's technology has been criticized for being "horrendously archaic" and "from the late 90s." One reviewer mentioned that there is "basically no online interface" and that it took a month for their account to go from "approved" to "active."
Customer Service
Reviewers have expressed frustration with the credit union's customer service, with some stating that staff are unable to help due to limited access to account information and the need to visit a branch for most services. Others have complained about slow response times and unhelpful customer service representatives.
Mortgage and Loan Services
One reviewer advised against working with BFSFCU for mortgage services, citing slow processing times and difficulty in finding out how much they qualified for.
Security and Scams
One reviewer expressed concern about the credit union's security, stating that they received a suspicious call from someone claiming to be from BFSFCU and asking for personal information.
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