Sort, Reduce, Recycle: A Sustainable Future Starts with You
Our Vision & Values
Priority Trust Credit Union exists to empower our members to achieve financial success through personalized financial guidance, innovative products, and an unwavering commitment to community. We operate on the core values of:
- People-centeredity: We prioritize your individual needs and aspirations.
- Financial Expertise: We offer accessible and tailored financial solutions.
- Community Involvement: We actively support initiatives that enhance the lives of those we serve.
Our Services
We offer a comprehensive range of financial products and services designed to meet your diverse financial needs. These include:
Everyday Banking & Payments
- Checking and savings accounts with competitive rates and convenient features
- Online and mobile banking for seamless account management
- Easy-to-use bill payment and mobile check deposit services
Savings & Investment Solutions
- Diverse savings and certificate options to fit your risk tolerance and goals
- Competitive interest rates and flexible terms to maximize your returns
Loans & Financing
- Convenient and affordable personal loans for various needs
- Competitive mortgage solutions to realize your homeownership dreams
- Flexible auto financing options to drive your next vehicle
Financial & Insurance Services
- Secure credit card options with robust fraud protection
- Comprehensive insurance plans to protect your assets and finances
- Financial education resources and counseling to empower you financially
Specialized Services
- Business banking solutions to fuel your entrepreneurial aspirations
- Smart-E loans for convenient access to emergency cash
- Overdraft protection plans to avoid unwanted fees
Dedicated to Your Success
At Priority Trust Credit Union, we are committed to providing personalized attention and exceptional customer service. We believe in building lasting relationships with our members and empowering them to achieve financial success. Our friendly and knowledgeable staff is always ready to answer your questions and guide you through every step of your financial journey.
Disappointing Experiences
Many customers have shared their frustration and disappointment with the credit union. They have experienced poor customer service, long wait times, and unhelpful staff. Some have even reported unauthorized automatic drafts and difficulties in getting in touch with representatives.
Unpleasant Interactions
Several customers have described their experiences with the credit union's staff as rude and unhelpful. One customer described the situation as "the worst customer service ever" and reported being on hold for over 40 minutes. Another customer was unhappy with the credit union's handling of a loan application and felt that the staff was unresponsive to their needs.
Technical Issues
Some customers have reported problems with the credit union's online banking system and shared branching network. One customer was charged a cash advance fee when using a shared branching network. Another customer reported difficulty accessing their account online and praised the online update system, but found the customer service to be slow.
Lack of Communication
Several customers felt that the credit union failed to communicate with them effectively. One customer was not informed of the closure of their line of credit and had to reapply. Another customer felt that the credit union was unresponsive to their needs and did not provide adequate support.
Positive Experience
One customer had a positive experience with the credit union's customer service, citing a representative named Michelle M. who was patient and helpful.
Be the first to review Houston Municipal Employees FC.
Write a Review
