Empowering individuals and families to achieve their financial goals
Houston Highway Credit Union was founded in 1952 with the mission to serve the employees of the Texas Department of Transportation District 12. Over the years, we have evolved to become a community-based financial institution, committed to providing innovative and personalized financial services to our members.
Our Services
At Houston Highway Credit Union, we believe in putting our members' needs first. We offer a wide range of financial products and services designed to help you achieve your financial goals. From loans to savings and investment accounts, we have everything you need to succeed.
Loans
Our loan options include automobile, recreational vehicle, personal, and more. Whether you're looking to purchase a new or used vehicle, or need a loan for a special occasion, we have a loan to suit your needs.
Checking
Our checking accounts are designed with our members in mind. From everyday transactions to long-term savings goals, we offer a variety of checking options to meet your financial needs.
Investment
At Houston Highway Credit Union, we believe that investment is an essential part of achieving your financial goals. We offer multiple types of savings accounts, including certificates of deposit (CDs), individual retirement accounts (IRAs), and Christmas Club accounts.
Insurance
We understand the importance of insurance protection in your financial plan. That's why we offer a variety of coverage options, including credit life and disability insurance, GAP insurance, and extended warranty insurance.
Branch Services
At Houston Highway Credit Union, we're committed to providing the tools and services you need to succeed. Our branches offer a range of services, including ATM cards, cashiers/teller checks, drive-thru services, and more.
Online Services
Our online services, me-SERVICE$, bring the credit union to you. With just a few clicks, you can access your accounts, make payments, and more, from the comfort of your own home.
Contact Us
If you have any questions or concerns, please don't hesitate to reach out. You can call us at 713.864.4438 or 800.354.3541, or visit one of our branches today.
Customer Service and Professionalism
HHCU is praised for its exceptional customer service and professional touch. Multiple reviewers have had positive experiences with Juan, who is described as knowledgeable, compassionate, and effective in helping with debt consolidation, refinancing, and credit building.
Efficient and Smooth Process
Reviewers have also praised the efficient and smooth process of working with HHCU. Many have mentioned that the process was fast, easy, and saved them money.
Staff and Juan V.
The staff at HHCU, particularly Juan V., are treated like family and are described as awesome, knowledgeable, and professional. Juan has received multiple shoutouts for his excellent service, including helping with debt consolidation, refinancing, and credit building.
Convenience and Location
The location of HHCU is also a plus, with one reviewer mentioning that it's close to their house and has a quick response to questions.
Negative Experience
However, one reviewer had a negative experience, citing poor customer service from the front staff, who were described as unwelcoming and judgmental. This reviewer felt disrespected and frustrated with the lack of attention and assistance.
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