Business Details
32 Years
experience
Emergency
services
Trusted HOA Management Services in Santa Cruz, CA
Shoreline Property Management has been a trusted partner in community association management since 1994. Our team of certified professionals brings decades of combined experience in managing residential and commercial associations, including condominiums, planned developments, and mobile home parks. We prioritize compliance with Californias Davis-Stirling Act and Corporations Code, ensuring boards make informed decisions. Our tailored management programs address each communitys unique needs, supported by 24/7 emergency response and full-service financial reporting. Active memberships in CAI, CACM, and ECHO reflect our commitment to industry excellence.We offer both full-service and limited-scope contracts, with consulting services available hourly. Our dedicated portfolio managers, some with over 20 years of experience, build long-term relationships with clients, several of whom have remained with us for nearly 30 years. We streamline operations through online payment systems, electronic document storage, and vendor vetting. Transparency and client education guide our approach, including compliance disclosures and reserve study updates. Our goal is to preserve property values while delivering personalized, reliable service to communities across Central California.
Services
Association Management
Association Consulting
Escrow Services
Maintenance Requests
Compliance Support
Vendor Vetting
Reserve Study Updates
Online Payments
Board Training
Document Management
Details
- Year established: 1994
Highlights and features
- We offer over 25 years of experience in Central California HOA management.
- Our team includes certified managers with credentials like PCAM and CMCA.
- We provide 24/7 emergency response for urgent community needs.
- We tailor management programs to meet each communitys unique requirements.
- We maintain active memberships in CAI, CACM, and ECHO for industry expertise.
Associations and certifications
- AAMC
Services
Association Management
We provide comprehensive management for homeowner associations, including financial reporting, vendor coordination, and compliance with state laws. Our certified managers tailor programs to meet community-specific needs, ensuring long-term value preservation. Services include budget preparation, reserve study updates, and 24/7 emergency response.
Association Consulting
Our hourly consulting services address HOA challenges such as compliance, vendor selection, and major repairs. Certified professionals offer expert guidance for boards seeking solutions to delinquencies, elections, or Davis-Stirling Act requirements. We provide actionable insights to enhance community governance and operational efficiency.
Escrow Services
In partnership with CondoCerts.com, we offer 24/7 access to association documents for escrow, lenders, and homeowners. This service streamlines property transactions by providing critical information like disclosures and insurance records, ensuring compliance with Californias disclosure laws during real estate transfers.
Maintenance Requests
We handle maintenance and service inquiries through an online portal, ensuring timely resolution of common area issues. Non-emergency requests receive responses within 24 hours, while 24/7 emergency coverage addresses life-threatening situations after coordination with local authorities.
Compliance Support
Our team ensures HOAs adhere to the Davis-Stirling Act, California Corporations Code, and federal laws. Services include preparing compliance disclosures, coordinating insurance renewals, and vetting vendors for licensing. We educate boards on legal obligations to minimize risks and maintain community standards.
People
Diane Rossi
President and Founder
Diane founded Shoreline in 1986 and holds credentials including PCAM, AMS, CCAM, and CMCA. She oversees strategic direction and long-term client relationships, leveraging over 35 years of industry expertise.
Jennifer Stearns
Portfolio Manager
Jennifer has served as a certified portfolio manager since 2001. Her expertise includes compliance, financial management, and vendor coordination for large-scale associations, ensuring operational efficiency and board support.
Gina Poli
Portfolio Manager
Gina specializes in HOA compliance and reserve planning. With certifications in PCAM, CCAM, and CMCA, she has managed diverse communities since 2005, focusing on tailored governance solutions.
Shelley Gaboury
Mobile Home Park Specialist
Shelley focuses on mobile home park management, addressing unique regulatory and operational challenges. Certified as CCAM and CMCA, she has supported communities since 2017 with compliance and vendor oversight.
Jennifer Weaver
Portfolio Manager
Jennifer provides full-service management for mixed-use and residential associations. Certified in AMS, CCAM, and CMCA, she has strengthened community operations since joining in 2017.
Questions
What services do you offer for homeowner associations?
We provide full-service management, compliance support, vendor coordination, reserve studies, and 24/7 emergency response. Consulting services are also available hourly.
Do you manage properties outside Central California?
Our primary focus is Central California, including Santa Cruz and surrounding areas. Contact us to confirm service availability for your community.
How can I submit a maintenance request?
Use our online portal to report non-emergency maintenance issues. Responses are provided within 24 hours, excluding weekends and holidays.
Are your managers certified?
Yes, our team holds credentials like PCAM, CCAM, and CMCA, ensuring expertise in compliance, financial management, and community governance.
How does your emergency response work?
Managers rotate on-call duties for 24/7 emergency coverage. For life-threatening situations, contact 911 first, then notify us once resolved.
Can I access association documents online?
Yes, through our partnership with CondoCerts.com, you can access escrow documents, insurance records, and compliance disclosures 24/7.
