Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity Solutions
Founded in 1998, On Line Support has established itself as a trusted technology partner for small to mid-sized businesses across the Pacific Northwest. Our team of certified technicians delivers enterprise-level IT consulting, network management, and 24/7 support services tailored to meet the unique needs of each client. With expertise in cybersecurity, cloud computing, and infrastructure optimization, we prioritize proactive solutions that enhance operational efficiency and security.Our commitment to understanding client goals enables us to develop customized technology strategies that drive business growth. Recognized through industry awards and client testimonials, we maintain a focus on community engagement while delivering reliable, scalable IT solutions designed to future-proof organizations.
Services
Managed IT Services
Cyber Security
Cloud / Office 365
IT Consulting
Hardware Asset Management
Telecom Solutions
Phone Systems
Document Management
Data Recovery
Backup & Disaster Recovery
Details
- Year established: 1998
Highlights and features
- Award-winning certified consultants with 24/7 support availability
- Customized IT strategies aligned with business objectives
- Proactive network monitoring and cybersecurity threat prevention
- Decades of experience serving Pacific Northwest SMBs
- Community-focused approach with e-waste recycling and nonprofit support
Associations and certifications
- Microsoft Cloud Partner
What people say
Amazing business partner
Quickly solved issues
Excellent follow through
Knowledgeable consultants
Prompt response times
Services
Managed IT Services
Our Complete Managed IT Services provide 24/7 network monitoring, cybersecurity protection, and responsive support for businesses in Vancouver, Portland, and Seattle. Certified technicians handle server maintenance, proactive monitoring, and technology strategy development to ensure uninterrupted operations. This service enables clients to focus on core business activities while we maintain their IT infrastructure with enterprise-level expertise.
Cyber Security
Comprehensive cybersecurity solutions include firewall management, endpoint protection, and intrusion detection systems. We implement multi-layered defense strategies with security audits, employee training programs, and data encryption services. Our proactive monitoring identifies threats before they impact operations, ensuring business continuity through advanced threat prevention technologies and rapid response protocols.
Cloud / Office 365
As Microsoft Cloud Partners, we deliver Office 365 integration, Azure cloud deployment, and hybrid cloud solutions tailored to business needs. Services include email management, data storage optimization, and cloud-based collaboration tools. Our implementation ensures secure, scalable infrastructure with 99.999% uptime through redundant data centers and on-demand resource allocation for growing organizations.
IT Consulting
Our vCIO services provide strategic technology planning aligned with business objectives. Certified consultants offer network assessments, hardware lifecycle planning, and cloud migration strategies. We act as technology advisors for project implementation, vendor management, and business continuity planning, leveraging industry partnerships to deliver optimal solutions for long-term growth.
Data Recovery
We implement comprehensive data continuity solutions with redundant offsite and cloud backups. Our technicians utilize advanced tools for rapid data restoration following cyberattacks, hardware failures, or natural disasters. Regular system testing ensures recovery readiness while our proactive approach minimizes downtime through customized backup strategies that protect critical business operations.
People
Eric Olmsted
President/CEO/Founder
As founder of On Line Support since 1998, Eric Olmsted combines business acumen with technical expertise to lead strategic growth while maintaining client-focused service standards.
Mickey Kramer
Vice President/CIO
Certified technology leader with MCSE and MCITP credentials, Mickey Kramer oversees technical operations and innovation strategies, ensuring cutting-edge solutions for client infrastructure needs.
Nancy Olmsted
VP Communications
With 25+ years in marketing leadership, Nancy Olmsted directs communication strategies and community engagement initiatives that reinforce the company's values and client relationships.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, cloud computing, data recovery, hardware asset management, and technology consulting tailored for SMBs.
Do you offer 24/7 emergency IT support?
Yes, our 24/7/365 emergency support ensures immediate assistance for critical IT issues through phone, portal, or email channels.
How do you handle cybersecurity threats?
We implement multi-layered security with firewalls, endpoint protection, intrusion detection, and employee training to prevent and respond to cyber threats.
Can you help with cloud migration?
As Microsoft Cloud Partners, we specialize in secure Office 365 and Azure cloud migrations with customized integration strategies for business needs.
What areas do you serve?
We serve Vancouver, WA; Portland, OR; and Seattle, WA with local offices and regional support capabilities for Pacific Northwest businesses.
