The Smart Choice in Computer Service
At Intelligent Computer Systems LLC, we are dedicated to providing top-notch IT support and computer repair services to small to medium-sized businesses in the Portland, Oregon and Vancouver, Washington areas. With over 15 years of experience in the industry, our team is committed to delivering exceptional service that meets the unique needs of each and every client.
Our Story
Our story begins with a passion for technology and a desire to make a difference in the community. Our founder, Michael Picone, has over two decades of experience in customer service and IT support. With a mission to build the best IT service company in the area, he founded ICS LLC in 2006. Since then, we have been serving local businesses with high-quality IT support and competitive rates.
Services We Offer
At ICS LLC, we understand that every business is unique, and therefore, we offer a range of services tailored to meet the specific needs of each client. Our services include:
- IT Consulting: Helping businesses to use technology as a device to better conduct their day-to-day operations
- Application and Web Design: Providing customized solutions to help businesses streamline their operations
- Network Design: Designing and implementing efficient network solutions
- IT Consulting: Offering expert advice on IT-related matters
- Apple Mac Repair: Providing high-quality Apple Mac repair services for business and home
- Computer Repair: Offering general PC repair services
- Managed IT Services: Providing on-demand support and managed IT services
- Network Design: Designing and implementing efficient network solutions
- IT Support: Offering expert IT support and troubleshooting services
Why Choose ICS LLC
At ICS LLC, we pride ourselves on our commitment to exceptional service, competitive pricing, and personalized attention. We understand that every business is unique, and therefore, we take the time to understand your specific needs and develop customized solutions that meet your goals.
Our Mission
Our mission is to provide high-quality IT support and computer repair services that exceed the expectations of our clients. We strive to build long-term relationships with our clients, providing them with expert advice, personalized attention, and tailored solutions that meet their specific needs.
What Our Clients Say
At ICS LLC, we pride ourselves on our excellent customer service. Our clients rave about our excellent work, fast response times, and personalized attention. Here's what some of our satisfied clients have to say:
- "Mike P knows computers and he knows IT very well. I own a cell phone repair shop near him and have referred customers with computer issues to him. I have received nothing but great feedback from those customers about the service he has provided for them." - Dustin C, iCare Repair
- "Like most, my office is reliant on computers working properly, so when one gets glitchy and doesn't respond to a simple restart (which happens to be the full extent of my IT expertise), I call Mike. Not only is he knowlegeable and gets it running every time, he's super responsive - I know he'll get back to me quickly so the staff member with the misbehaving machine can get back to work." - Cindy H, Fore Properties
Get in Touch
If you're looking for a reliable IT support company that provides high-quality services and personalized attention, look no further than ICS LLC. Contact us today to learn more about our services and how we can help your business thrive.
Overall Experience
The overall experience with Intelligent Computer Systems is overwhelmingly positive, with customers praising Mike's professionalism, prompt attention, and reasonable pricing.
Customer Service
Mike is commended for his excellent customer service, being quick to respond to questions and concerns, and providing solutions in a clear and non-condescending manner. He is also praised for his integrity, as seen in the case where he refunded $40 when the repair was less extensive than initially thought.
Technical Expertise
Mike's technical expertise is evident in the successful recovery of critical data from a hard drive crash, and in repairing laptops and MacBooks with various issues, including broken keys. His work is described as "great" and "awesome", with customers expressing gratitude for his help.
Exceptions
However, one customer had a negative experience, feeling that Mike was dismissive and didn't bother to examine their laptop before telling them it had malware and would need to be kept. This customer took their business elsewhere and had the issue resolved quickly and easily.
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