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Welcome to IB I.T. Services LLC, where we take pride in providing exceptional computer repair and IT services to individuals and small businesses alike. With years of experience in the industry, our founder, Bill Dowd, has built a reputation for reliable and trustworthy support. Our mission is to build strong relationships with our clients, understand their unique needs, and provide tailored solutions to meet their IT needs.
Services
At IB I.T. Services LLC, we offer a wide range of services designed to meet the diverse needs of our clients. Whether you're struggling with a slow computer, experiencing network issues, or in need of data recovery, our team is equipped to provide expert assistance.
We offer the following services:
- Computer Repair and Maintenance: Our experienced technicians can diagnose and fix a variety of computer problems, from hardware issues to software malfunctions.
- Data Recovery: In the event of data loss or corruption, our experts can help recover your valuable data.
- Network Setup and Repair: We can design and implement a tailored network solution for your home or office, ensuring seamless connectivity and security.
- Data Protection and Backup: Our team can help you set up a robust backup system to prevent data loss and ensure business continuity.
- Refurbished Computers: We refurbish and resell high-quality laptops and desktops at affordable prices, offering a cost-effective solution for those in need of a reliable device.
Philosophy
At IB I.T. Services LLC, we believe that trust and transparency are the foundation of a successful partnership. Our philosophy centers around building relationships built on trust, honesty, and open communication. We take pride in our commitment to confidentiality, ensuring that client data remains secure and private.
Our business practices and ethics are guided by a simple yet steadfast code:
- Honesty: Always be honest, even if it costs us
- Fairness: Fairness is mutual; always be fair to our clients and ourselves
- Reasonable Expectations: Always ask, "Did we perform as expected?"
- Frequent Accountability: Frequently review our performance and make improvements as needed
- Confidentiality: Strictly maintain client confidentiality and data privacy
Conclusion
At IB I.T. Services LLC, we understand the importance of having a reliable IT partner. With our expertise, attention to detail, and commitment to customer satisfaction, we're confident that we can meet your IT needs. Whether you're a small business owner or an individual seeking assistance with your computer, we're here to help.
Get in Touch
Feel free to learn more about our services by exploring our website, or contact us directly to discuss your IT needs.
Overall Experience
The reviews highlight a mix of positive and negative experiences with the service provider. While some customers had an excellent experience with fast and efficient service, others encountered issues with diagnosis and communication.
Positive Aspects
- Friendly and Welcoming Staff: Many reviewers praised the warm welcome and friendly staff, including English-speaking technicians who were efficient and helpful.
- Quick Service: Several customers were impressed with the speed of the service, with repairs completed within 24 hours or less.
- Effective Solutions: Some reviewers appreciated the temporary solutions provided for their broken devices, and the free subscription offered to one customer.
Negative Aspects
- Diagnostic Issues: A few customers experienced problems with diagnosis, including incorrect identification of the issue or a lack of attention to detail.
- Communication Breakdown: One reviewer reported being hung up on by a staff member, while another felt that the staff member was not easy to work with.
- Quality of Repairs: Some customers encountered issues with their devices after repairs, including changes to the color of pixels or difficulty with charging.
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