Take control of your financial future with Lone Star Credit Union
At Lone Star Credit Union, we're more than just a financial institution - we're a community of like-minded individuals working together to achieve financial freedom. Our mission is to provide personalized banking services, innovative technology, and exceptional customer experiences that make a real difference in our members' lives.
Our Story
Our story began with a vision to create a credit union that truly cares about its members. We've grown to become a premier financial institution in the region, offering a wide range of services that cater to the diverse needs of our community. From auto loans and personal loans to home equity loans and mortgages, we've got you covered. Our team of experts is dedicated to providing personalized guidance and support every step of the way.
Our Services
We offer a comprehensive suite of financial services designed to meet the unique needs of our members. Our checking accounts, savings accounts, and certificates of deposit provide a safe and secure way to manage your finances. Our loan options, including vehicle loans, personal loans, home construction loans, and mortgage loans, are designed to help you achieve your goals. We also offer digital banking, mobile banking, and credit cards, making it easy to manage your finances on-the-go.
Why Choose Lone Star Credit Union?
At Lone Star Credit Union, we're committed to providing a refreshing alternative to traditional banking. We're member-owned and operated, which means we're accountable to you, our members. We're dedicated to providing exceptional customer service, innovative technology, and personalized financial guidance that helps you achieve your goals. Whether you're buying a new home, financing a car, or simply trying to save for the future, we're here to help.
Our Commitment to the Community
We're proud to be an active participant in our community, supporting local organizations, non-profits, and causes that make a positive impact. Our employees are committed to volunteering and giving back to the community, and we're dedicated to helping small businesses thrive. We believe that by working together, we can create a brighter financial future for everyone.
Experience with Lone Star Credit Union
Lone Star Credit Union has received mixed reviews, with some customers having a positive experience and others reporting negative interactions. One reviewer, H. G., had an excellent experience with Amy and Rosie, who helped them secure a new auto loan with a good rate and quick turnaround.
Changes in Service and Rules
However, another reviewer, E. Manning, expressed frustration with the bank's recent changes, including renovations and new rules. They stated that the service has become horrible and that it's no longer the same as it used to be.
Customer Service and Compassion
On the other hand, several reviewers praised the exceptional customer service and compassion of several employees, including Amy Gonzalez, Lucy, and Rosie Villegas. These individuals went above and beyond to help customers in need, providing a positive experience.
Problems with Blocking Accounts and Unprofessional Staff
Some customers, however, reported issues with blocked accounts and unprofessional staff. For example, Marisela Maldonado mentioned that her card gets blocked frequently, leaving her with no access to her money. Pro IDoctor also reported poor service from an agent who seemed rude and discriminatory.
Overall Satisfaction
Finally, some reviewers expressed general satisfaction with the credit union, citing professional staff, helpful branches, and convenient services. Bethany B., for instance, mentioned that the Greenville branch staff are professional but not overly friendly, while Julie Hunter praised the credit union's handling of vehicle loans.
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