Drive Your Finances Forward with Neighborhood Credit Union
At Neighborhood Credit Union, we're dedicated to helping our members achieve their financial goals and improve their overall well-being. As a not-for-profit financial institution, we're committed to providing our members with better rates, lower fees, and exceptional service.
Our Story
Founded with the mission of serving the financial needs of our community, we've been empowering individuals and families to achieve financial success for decades. Our story is one of stability, growth, and a deep commitment to our members.
Our Services
At Neighborhood Credit Union, we offer a wide range of financial services designed to meet the unique needs of our members. From checking and savings accounts to personal and auto loans, we've got you covered. Our banking services include:
- Checking and Savings Accounts: With our flexible and convenient checking and savings accounts, you can manage your finances with ease.
- Loans: Whether you're looking to buy a new car, home, or consolidate debt, we've got loan options to fit your needs.
- Investment Services: We offer a variety of investment services, including college savings plans and retirement accounts, to help you plan for your future.
- Insurance: Our insurance services can provide you with peace of mind, knowing that you and your loved ones are protected.
- Digital Services: With our award-winning online and mobile banking app, you can manage your accounts, deposit checks, make transfers, and more from anywhere.
Why Choose Us
At Neighborhood Credit Union, we're committed to providing exceptional service, better rates, and lower fees. Here are just a few reasons why you should choose us:
- Non-Profit: As a not-for-profit organization, we reinvest our profits back into our community, providing better rates and services to our members.
- Local: With a strong presence in the DFW Metroplex, we're committed to serving our local community and providing personalized service.
- Convenience: With our online and mobile banking app, you can manage your accounts and access your funds from anywhere.
Join the Neighborhood
At Neighborhood Credit Union, we're passionate about helping our members achieve their financial goals. Join us today and discover the benefits of credit union membership.
Contact Us
If you have questions or need assistance, please don't hesitate to reach out to us. We're here to help.
Excellent Customer Service
The reviews for Neighborhood Credit Union are overwhelmingly positive, with customers praising the excellent service they received from various representatives, including Lori Gaines, Stephanie Esparza, Veronica Lee, Ashley Daniels, Jaymie Garcia, and Jade Voyles. These representatives are described as patient, friendly, willing to help, and knowledgeable, making the customers' experiences with the credit union a pleasure.
Availability and Responsiveness
Customers appreciate the availability and responsiveness of the representatives, with many mentioning that they were able to get help quickly and easily. The representatives are described as always being available or easily reachable, which helps to alleviate any anxiety or stress associated with banking.
Quality of Service
The quality of service is consistently high, with customers praising the credit union's ability to provide seamless car loan applications, expert assistance with cards and account setups, and high-yield savings accounts. The representatives are described as taking the time to explain complex financial concepts in a clear and concise manner, making the customers feel empowered and informed.
Negative Experience
However, one customer had a disappointing and frustrating experience with Neighborhood Credit Union. Cherish Tamara was denied for a checking account and was offered a Fresh Start Checking account with a $20 monthly fee, which she felt was insulting. She was also not provided with any clear explanation for the denial, citing privacy policies. The customer felt that the credit union's lack of transparency and insinuation that she needed to prove her "credit worthiness" was insulting.
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