Business Details
19 Years
experience
Expert Computer Repair Services in Austin, TX
Founded in 2007, PC Genie has established itself as a trusted computer repair service in Austin. Our team of certified technicians specializes in diagnosing and resolving hardware and software issues for PCs and Macs, including virus removal, data recovery, and hardware upgrades. Recognized by The Austin Chronicle and The Daily Texan for excellence in service, we prioritize customer satisfaction through transparent communication and competitive pricing.With two convenient locations in Austin, we offer free parking and flexible scheduling to accommodate both individual and business clients. Our commitment to ongoing technical education ensures we deliver reliable, up-to-date solutions for all computer-related challenges.
Services
Virus Removal
Mac & PC Repair
Data Recovery
Hardware Upgrades
Software Assistance
Details
- Year established: 2007
Highlights and features
- Established in 2007 with proven expertise in computer repair
- Awarded Best Computer Repair by Austin Chronicle and Daily Texan
- Free parking available at both Austin locations
- Certified technicians with ongoing technical training
- Transparent pricing with no hidden fees
What people say
Fast virus removal
Award-winning service
Affordable pricing
Expert technicians
Reliable data recovery
Services
Virus Removal
Our specialists diagnose and eliminate viruses, malware, and other malicious software affecting your computer's performance. We ensure complete system security and optimal functionality for both PC and Mac devices. Customers appreciate our fast, reliable solutions for restoring system integrity.
Mac & PC Repair
We repair damaged motherboards, LCD screens, keyboards, and other hardware components for all computer brands. Our technicians also handle software installations and upgrades to enhance device performance. Clients benefit from durable repairs using quality replacement parts.
Data Recovery
Our team specializes in recovering lost files from failed hard drives, accidental deletions, and system crashes. We employ advanced tools to retrieve critical data without further damaging storage devices. Businesses and individuals rely on our success rate for recovering irreplaceable digital assets.
Hardware Upgrades
We upgrade computer components including RAM, SSDs, and processors to improve performance and extend device lifespan. Our technicians recommend cost-effective solutions tailored to specific usage requirements. Customers experience improved speed and efficiency for demanding applications.
Software Assistance
Our experts provide installation, configuration, and troubleshooting services for operating systems and software applications. We resolve compatibility issues and optimize system settings for smooth operation. Clients receive personalized guidance for both business and personal software needs.
People
Jeremy Shelby
Manager
Jeremy Shelby, Manager at PC Genie, has led the Austin-based team since 2007, ensuring high-quality computer repair services and customer satisfaction through dedicated support and technical expertise.
Ian Olsen
Developer & Virus Specialist
Ian Olsen, Developer & Virus Specialist, specializes in malware removal and system security at PC Genie. With extensive experience in software solutions, he provides effective troubleshooting for Austin clients since joining the team.
Questions
What are your service hours?
We operate Monday through Friday from 10:00 AM to 5:00 PM. Both locations are closed on weekends and major holidays.
Do you offer data recovery services?
Yes, we specialize in retrieving lost files from damaged drives. Bring your device in immediately without making changes for best recovery chances.
What payment methods do you accept?
We accept cash, credit cards, and checks. Payment is due upon completion of service unless prior arrangements are made.
Are your technicians certified?
Our team maintains current industry certifications and participates in ongoing training to stay updated with evolving computer technologies.
How much does computer repair cost?
Diagnostic fee starts at $50 (waived if repair proceeds). Labor rates begin at $99 per hour with no hidden charges for parts or services.
