Welcome to Qwest Property Management, the premier property management company in Grand Rapids and the surrounding West Michigan area. Since 2005, we have been providing our clients with a turn-key, hassle-free solution for owning income-producing rental properties. Whether you own a single-family home, townhouse, multi-unit apartment, or condo, we can help you become a successful real estate investor rather than a frustrated landlord. Our clients range from homeowners with a single rental property to foreign investors who own multiple properties. We also offer brokerage services to assist our clients with selling properties or identifying and securing new property acquisitions.
Our Services
At Qwest Property Management, we offer a comprehensive range of services for both property owners and residents. For property owners, we provide property management services that include marketing and leasing, rent collection, maintenance coordination, and financial reporting. Our team of experienced professionals will take care of all the day-to-day tasks of managing your rental property, allowing you to sit back and enjoy the passive income.
In addition to our property management services, we also offer brokerage services to help our clients buy and sell properties. Our team of experienced real estate agents can help you navigate the local market and find the perfect investment property or help you sell your property for the best possible price.
For residents, we offer a hassle-free rental experience. Our team of professionals will take care of all your maintenance needs, and our online portal makes it easy to pay rent and request repairs. We are committed to providing our residents with a high level of service and support.
Testimonials
Don't just take our word for it. Here's what some of our clients have to say about their experience with Qwest Property Management:
"Qwest has been managing my rental property for approx. two years now and I couldn't be any more pleased. Kevin and his team are great: professional, efficient, knowledgeable and reliable. I live in the East coast and Qwest manages my rental property in Michigan with minimal involvement required from me, which is perfect!" - Yvonne V.
"Qwest and Kevin are a life saver! Qwest has managed my property for years and I have had no issues. It has made my life as a property owner so much better because using them takes away all of the headaches of finding good quality tenants, collection of rent and dealing with property maintenance." - Jamie P.
"I have been using Qwest for all of my property needs for the past couple of years. The service and attention to detail has been exceptional. They are the most trustworthy and capable property management company that I have ever used. I highly recommend their service." - Glen K.
Get Started Today
If you're looking for a property management company that can help you build wealth through passive investment in residential real estate, look no further than Qwest Property Management. Contact us today to learn more about our services and how we can help you reach your financial goals.
Overall Experience
The reviews provide a mixed assessment of Quest PM's services, with some customers expressing satisfaction with their experience, while others report negative encounters.
Positive Aspects
Several reviewers praised Quest PM's professionalism, responsiveness, and attention to detail. They appreciated the company's dedication to the industry, adherence to high standards, and commitment to providing a positive rental experience.
Negative Aspects
On the other hand, some reviewers reported negative experiences, including cancellations, poor communication, and unprofessional behavior. They expressed frustration with the company's handling of maintenance issues, such as heating problems, and criticized the lack of empathy and understanding.
Specific Issues
Some specific issues mentioned by reviewers include:
- Cancellations and Rescheduling: One reviewer reported a last-minute cancellation of a viewing, with the company providing unclear reasons for the change.
- Poor Communication: Multiple reviewers mentioned difficulties in getting responses to their queries or concerns, with some feeling ignored or dismissed.
- Maintenance Issues: One reviewer reported a prolonged heating issue, with the company's response being deemed inadequate and potentially hazardous.
- Refund and Deposit Issues: Another reviewer experienced delays in receiving refunds and deposits, with the company's handling of the situation being criticized.
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