Fast, Friendly, and Local
AustinPCTech has been serving the Austin area since 2002, providing dependable, professional computer repair and IT services to residential and business clients. We are a team of passionate technicians committed to delivering affordable, high quality, and friendly service to all walks of life.
Our Expertise
We offer a comprehensive range of services to meet all your technological needs, including:
Hardware & Software Repair
- Laptop and desktop hardware repair
- Screen repairs and replacements
- Liquid spill and DC jack repair
- Software troubleshooting and repair
- Data recovery and security solutions
Networking & Security
- Home and office network setup and troubleshooting
- Wireless network installation and optimization
- Data backup and recovery
- Virus removal and malware protection
Custom Solutions
- Custom computer builds and upgrades
- Data transfer and migration services
Our Values
Quality, transparency, and customer satisfaction are our core values. We:
- Prioritize quality: We use genuine parts and perform thorough diagnoses to ensure lasting repairs.
- Explain things clearly: We communicate in clear, concise language and provide detailed estimates before proceeding.
- Deliver exceptional customer service: We are friendly, professional, and committed to exceeding your expectations.
Why Choose AustinPCTech?
- Experienced and certified technicians
- Competitive rates and transparent billing
- Convenient shop location with ample parking
- 90-day warranty on repairs
- Responsive and personalized service
Fast, Friendly, & Local
At AustinPCTech, we pride ourselves on being friendly, helpful, and responsive to all our customers' needs. We are your trusted partner in technology, committed to providing reliable solutions and exceptional service every time.
Quality of Service
The quality of service at Austin PC Tech is consistently praised by some customers. Excellent customer service, professional expertise, and prompt fixing of issues are highlighted by several reviewers. However, there are also cases of poor service, where customers have experienced long delays, unreturned calls, and unresponsive staff.
Communication Issues
One of the significant concerns is the lack of communication at Austin PC Tech. Reviewers have reported difficulty in getting updates on the status of their repairs, with some receiving no response at all. This lack of transparency and responsiveness can lead to frustration and mistrust.
Repair Issues
Some customers have experienced issues with the actual repair work itself. In some cases, the repairs have caused more problems than they solved. One reviewer reported that the repair rendered their laptop's screen unusable and required a replacement part, which was not promptly provided.
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