Business Details
41 Years
experience
Emergency
services
Your Trusted Property Management Partner in San Antonio
Pyramis has been a leader in professional property management in San Antonio since 1985. Founded by Craig Acord, a Certified Property Manager (CPM) with over 40 years of experience, we specialize in residential and commercial property management, offering full-service solutions tailored to each client's needs. Our approach prioritizes personalized service, avoiding outsourcing to ensure direct oversight of every property. We adhere to rigorous standards in tenant screening, maintenance, and accounting, backed by industry certifications and a commitment to transparency. Our team's expertise in landlord-tenant laws and proactive property care ensures investments are protected and optimized.Clients benefit from our local market knowledge, long-standing vendor relationships, and a service philosophy centered on treating properties as if they were our own. With a focus on minimizing vacancies and maximizing returns, we provide comprehensive management that includes regular inspections, timely rent collection, and responsive maintenance. Our reputation for reliability and client-centric service has earned us recognition as a trusted partner in property management. We pride ourselves on clear communication, ethical practices, and delivering value through every interaction.
Services
Residential Property Management
Commercial Property Management
Tenant Screening
Maintenance Services
Accounting Services
Eviction Services
Concierge Services
Property Inspections
Rent Collection
Insurance Coordination
Details
- Year established: 1985
Highlights and features
- We offer nearly 40 years of specialized property management experience.
- Our team holds prestigious certifications like Certified Property Manager (CPM).
- We provide one-on-one service without outsourcing property inspections.
- Our tenant screening process ensures high-quality, reliable renters.
- We guarantee refunds if our services fail to meet expectations.
Associations and certifications
- Institute of Real Estate Management (IREM)
What people say
Professional and trustworthy
Responsive and efficient
No problems in 3.5 years
Exceeds expectations
Handles emergencies promptly
Services
Residential Property Management
We manage single-family homes, duplexes, and condos with personalized oversight. Our services include tenant screening, maintenance coordination, and financial reporting. Clients benefit from proactive property care and a 1% eviction rate due to rigorous tenant vetting. Our local expertise ensures optimal rental pricing and minimal vacancies.
Commercial Property Management
Specializing in small-scale commercial properties, we handle leasing, maintenance, and tenant relations. Our team increases occupancy rates through strategic marketing and tenant retention programs. We provide detailed financial analysis and cost-saving solutions tailored to commercial property needs in San Antonio.
Concierge Services
This service offers property inspections, emergency response, and maintenance scheduling for second homes or busy owners. We coordinate vendor services and provide regular updates to ensure properties remain secure and well-maintained when owners are unavailable.
Tenant Screening
Our comprehensive screening process includes credit checks, criminal background reports, and rental history verification. Using a proprietary point system, we identify qualified tenants who meet strict financial and behavioral criteria to minimize risks for property owners.
Eviction Services
We handle the complete eviction process including legal notices, court representation, and property recovery. Our $300 flat-fee program covers administrative costs while experienced staff manage all communication and documentation required for lawful tenant removal.
People
Craig Acord
CEO
Founder and CEO with 40+ years in property management. Holds CPM, ARM, and EAC certifications. Developed industry-recognized management systems and maintains active involvement in company operations.
Adam Acord
President
Licensed broker with multiple property management designations. Oversees daily operations and strategic growth while maintaining hands-on client service commitments since 2005.
Heather Tafolla
Senior Property Manager
Experienced REALTOR with TRLS and TRPM certifications. Manages client portfolios with personalized service and consistently high tenant satisfaction ratings over 15 years of service.
Chelsea Peterson
Property Manager
REALTOR with expertise in tenant relations and property marketing. Recognized for exceptional responsiveness and problem-solving skills in property management operations.
Crystal Cox
Sales & Leasing
GRI-certified REALTOR specializing in property leasing and client acquisition. Provides market analysis and strategic pricing recommendations to maximize rental income potential.
Questions
What qualifies your team to manage properties?
Our team holds certifications like CPM and GRI, with over 40 years of combined experience in San Antonio's real estate market.
How do you handle maintenance emergencies?
We coordinate immediate vendor response for urgent repairs and keep owners informed throughout the resolution process.
Can you manage properties remotely?
Yes, we provide full-service management for out-of-state owners through digital communication and reporting systems.
What's your tenant screening process?
We use a multi-factor evaluation including credit history, criminal background checks, and rental references to select qualified tenants.
How are maintenance costs controlled?
We maintain a network of trusted vendors to ensure competitive pricing and quality workmanship for all repair needs.
What accounting services do you provide?
We offer detailed monthly statements, automated rent collection, and year-end tax documentation for transparent financial management.
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