Empowering Minds, Nurturing Growth. Dedicated to Your Well-being.
Pediatric & Family Behavioral Health (PFBHNC) stands as a beacon of hope and support for those navigating mental health challenges in Charlotte, NC. We believe in a holistic approach to well-being, offering comprehensive psychiatry and counseling services that cater to the unique needs of individuals across all ages.
Understanding Your Mental Health
Our team of experienced professionals is dedicated to creating a safe and welcoming environment where every patient feels heard, understood, and empowered to overcome obstacles. We take a personalized approach, considering every aspect of an individual's life when developing treatment plans. With over 20 years of combined experience, our specialists bring a wealth of knowledge and expertise to the table.
Comprehensive Mental Health Services
PFBHNC offers a diverse range of services tailored to address a variety of mental health concerns.
1. Adult Medication Management
- Evaluation, prescription, and adjustment of medications to address your specific needs.
- Collaborative approach to ensure medication safety and efficacy.
2. Adult Psychotherapy/Counseling
- Individual, couples, and group therapy sessions.
- Evidence-based techniques to understand and manage emotions, thoughts, and behaviors.
3. Pediatric Medication Management & Therapy
- Customized medication management and therapy for young patients, considering developmental stages and family dynamics.
- Tailored therapy sessions based on individual needs and evidence-based techniques.
4. Spravato (Treatment-Resistant Depression)
- FDA-approved treatment for treatment-resistant depression and major depressive disorder with suicidal thoughts.
5. Alpha Stim (Anxiety & Insomnia)
- Non-drug device for safe and effective relief from anxiety, insomnia, and pain.
6. ADHD Testing
- Comprehensive testing and interpretation of ADHD symptoms.
Our commitment
At PFBHNC, we believe in empowering individuals to take charge of their mental well-being. We are dedicated to providing evidence-based care, fostering open communication, and offering support every step of the way. Our team is committed to working collaboratively with patients, families, and the community to create a more supportive and compassionate environment for mental health.
Staff and Communication Issues
The majority of reviewers experienced poor communication and unprofessionalism from the office staff. They reported difficulty in getting calls returned, long wait times, and unhelpful administration staff. Some reviewers mentioned that the staff seemed overwhelmed, which led to mistakes and hindrances to safe patient care.
Medication and Refill Issues
Some reviewers had issues with getting prescriptions refilled, with one reviewer stating that it was a "nightmare" to get a refill. The office's response to medication shortages was deemed unacceptable, with excuses given instead of solutions.
Positive Experiences with Providers
On the other hand, many reviewers praised their providers, citing professionalism, kindness, and a willingness to listen and help. Dr. Santos, Dr. Woodard, Dianna R, and Shanna Mago were mentioned as exceptional providers who made a positive impact on their patients' experiences.
Office Administration and Patient Care
Some reviewers questioned the ability of the office to handle the volume of patients, citing mistakes and inefficiencies that could potentially harm patient care. One reviewer had a severe experience, being hospitalized after not receiving a response to their emergency call, which could have been avoided if the office had been more responsive.
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