Providing financial solutions for a brighter future
Who We Are
At New York University Federal Credit Union (NYU FCU), we are a not-for-profit financial cooperative deeply rooted in the New York University (NYU) community. Founded in 1982, our mission has always been to provide high-quality financial products and services to our members at competitive rates, with an unwavering commitment to exceptional customer service. As a member-owned and directed financial institution, we are governed by a member-elected, volunteer Board of Directors, who establish policies and control guided by the belief that basic financial services should be affordable to everyone.
Our History
Our rich history dates back to 1982, when NYU faculty and staff members came together to create a financial cooperative exclusively serving the NYU community. Over the years, our field of membership has expanded to accommodate not only faculty, staff, and administrators of the University but also students, alumni, retirees, and employees of the NYU hospital system, as well as family members of NYU FCU members. In 2006, Mira Ness became the CEO of the Credit Union, leading us into a new era of growth and expansion.
Our Services
At NYU FCU, we understand that managing day-to-day finances can be challenging, especially in one of the nation's most expensive markets. That's why we offer a comprehensive range of financial services designed to meet the unique needs of our members. Our services include:
Savings and Checking
- Savings Accounts: Lucky Savers and Share Certificates to help you grow your savings
- Checking Accounts: Our Checking Account offers the convenience of everyday banking, with optional overdraft protection
Borrowing
- Mortgage Suite: Our mortgage services help you achieve your dream home
- Auto Loans: Financing options for your new or used vehicle
- Personal Loans: Low-interest loans for personal expenses and debt consolidation
- Student Loans: Federally backed loans for higher education expenses
- Credit Cards: Our credit cards offer rewards and flexible repayment options
Digital Banking
- Online Banking: Manage your accounts, pay bills, and transfer funds from the comfort of your own home
- Mobile Banking App: Access your accounts, make deposits, and transfer funds on-the-go
- Bill Pay: Pay your bills online or through our mobile app
- Zelle: Send and receive funds quickly and securely
- External Account Transfers: Transfer funds between accounts and institutions
- Wire Transfers: Send or receive funds internationally
Additional Services
- Insurance: Term life insurance and disability insurance to protect your income
- Calculators: Plan your financial journey with our easy-to-use calculators
- Insurance Scholarships: Award-winning scholarships for students and researchers
Our Governance
Our governance structure ensures that our decisions are made with the best interests of our members in mind. Our Board of Directors is composed of volunteer members, elected by the membership, who establish policies and control the overall direction of the Credit Union. Our Supervisory Committee is responsible for reviewing and approving financial statements, ensuring transparency and accountability.
Meet Our Team
Our dedicated team is committed to providing exceptional customer service, answering your questions, and guiding you through our range of financial services. From financial planning to everyday banking, we've got you covered.
Negatives
Several reviews expressed extreme dissatisfaction with NYU Federal Credit Union, while a few praised its services. Author Rory Santaloci described their poor experience with prolonged hold times, automated voicemails, and lack of callbacks. Author Jessica Terry shared similar frustrations, including limited ATM availability and rude staff. Carley Moore, an NYU employee, expressed disappointment with the credit union's poor services, highlighting delayed processing times, unhelpful online interfaces, and reputational destruction. Paul Caesar Von Chamier experienced delayed balance updates and unfair penalty assessments, leading to an unpleasant customer service experience.
Positives
On the other hand, some reviewers had positive interactions with the credit union. Barbara Gross praised the ease of opening a home equity line of credit, attributing their success to Marianne's assistance. Sylvia Riveros commended the staff for their helpful nature and convenient location. Latiqua Lofton appreciated the staff's helpfulness and member-centered approach at the Mineola branch. Marlene Lillo-Smith expressed trust and dependability in the credit union's services, citing their professional and convenient practices. Thomas Bricco praised the credit union's loan approval process and one-on-one consultations, finding the website improvements to be a plus.
Be the first to review New York University Federal Credit Union.
Write a Review
