Empowering the community through financial freedom
Our Mission
Neighborhood Trust FCU has been serving the Upper Manhattan community in New York since 1997. We're a community development credit union (CDCU) dedicated to providing low-cost financial services, affordable loan rates, and financial education to underserved communities.
Who We Are
As a federally insured credit union, we are a member-owned financial institution where every member is a shareholder. This means you have a say in our governance and the direction of our organization. We are committed to helping everyone access low-cost financial services, affordable loan rates, and financial education to achieve financial freedom.
What We Offer
We offer a comprehensive range of services to meet your financial needs, including:
Personal Banking
- Checking and savings accounts
- Credit cards
- Mobile banking
- Personal loans
- Auto loans
- Home loans
- Investment services
Business Services
- Business savings and checking accounts
- Business loans and lines of credit
- Equipment leasing
- Business credit cards
Community Empowerment
- Financial education programs
- Counseling and outreach services
- Partnerships with local organizations to provide ITIN services and access to credit
Our Values
- Inclusiveness: We are committed to providing equal opportunity to all individuals, regardless of their immigrant status.
- Financial Empowerment: We believe financial education is key to achieving financial stability.
- Community Focus: We are dedicated to serving the Upper Manhattan community and fostering economic development.
- Shared Prosperity: We believe in the power of collaboration and partnerships to achieve lasting change.
Join Us
We invite you to become a member of Neighborhood Trust FCU and experience the difference we can make in your financial life. Contact us today to learn more about our services, programs, and how you can become a member.
Overall Experience
Customers have varying experiences with the credit union, ranging from extremely positive to very negative. While some praise the humane treatment, professionalism, and helpfulness of the staff, others are dissatisfied with the service, citing issues with phone support and unresponsive representatives.
Staff and Service
The staff is often praised for being friendly, helpful, and professional. They are willing to answer questions and provide assistance when needed. However, some customers have had negative experiences with phone support, reporting unhelpful representatives and a lack of benefits towards credit.
Benefits and Features
The credit union offers a range of benefits, including competitive interest rates, seminars, and a supportive environment. Some customers appreciate the convenience of services like IDNYC applications, which are often described as fast and professional.
Issues and Concerns
Some customers have experienced issues with account management, citing difficulties with resolving errors and a lack of follow-up from representatives. Phone support is also a common pain point, with some customers reporting unhelpful representatives and long wait times.
Be the first to review Neighborhood Trust Federal Credit Union.
Write a Review
