I want to make people comfortable in their own skin
What is CECU?
CECU is a local, member-owned credit union serving the Knoxville, Tennessee area. Established in 1953, we've been a trusted financial partner for generations, providing personalized financial services and solutions tailored to meet your unique needs.
Who can join CECU?
Membership in CECU is open to anyone who lives, works, worships, or attends school in Knox, Anderson, Blount, Carter, Cocke, Hamblen, Jefferson, or Rhea counties in Tennessee.
Savings & Checking
- Competitive interest rates on savings and checking accounts
- Free checking with interest and low fees
- Money Market Savings account for higher-yield savings
Loan Options
- Loan options to fit every need, including auto loans, home equity loans, personal loans, and credit card consolidation loans
- Competitive rates for new and used vehicles, and even zero closing cost options on home equity loans
- Flexible repayment terms and affordable monthly payments
Investment & Retirement Services
- IRAs and certificates for secure savings
- Money Market accounts to maximize your earnings
Additional Services
- Online and mobile banking with convenient features
- Extensive financial education resources and tools
- Dedicated member service representatives to assist you every step of the way
Our Commitment
At CECU, we are dedicated to providing:
- Personalized service: We get to know your financial goals and circumstances to provide tailored recommendations and solutions.
- Accessibility: We offer convenient online and mobile banking options, as well as multiple branch locations for your ease.
- Financial education: We provide educational resources to help you make informed financial decisions.
- Community involvement: We are proud to support local organizations and initiatives.
Join CECU today and experience the difference a member-owned credit union can make for your financial well-being!
Overall Experience
The reviews highlight a mixed bag of experiences with the Credit Union. Some members have had exceptional experiences, praising the institution's dedication to superior service and commitment to its members. Others have had difficulties, citing issues with opening accounts, limited banking options, and poor customer service.
Commitment to Members
Several reviewers praised the Credit Union's commitment to its members, citing friendly and helpful staff who make banking simple and hassle-free. Long-time members have expressed appreciation for the institution's hometown approach and simplified processes.
Difficulty with Account Opening
A few reviewers experienced difficulties when trying to open an account, citing strict requirements and limited flexibility. One reviewer was refused an account due to lack of a Social Security card, despite having other forms of identification.
Limited Banking Options and Technology
Some reviewers criticized the Credit Union's limited banking options and outdated technology, citing few locations and limited after-hours services. Another reviewer mentioned difficulty accessing useful information and paying bills using their card.
Poor Customer Service
A few reviewers expressed frustration with the Credit Union's customer service, citing unhelpful staff and poor communication. One reviewer mentioned being led on and eventually refused a loan, feeling that the institution did not want their business.
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