Empowering You to Take Control of Your Financial Future
Our Vision and Values
Kirtland Credit Union was founded on the principles of community, financial empowerment, and shared humanity. We are a member-owned financial institution dedicated to providing personalized and accessible financial services that enhance the lives of our members. Our values guide us in every interaction:
- Integrity: We uphold the highest ethical standards and maintain transparent and accountable practices.
- Empowerment: We believe in fostering financial literacy and providing tools that enable members to achieve their financial goals.
- Community: We are committed to serving our local community and supporting initiatives that strengthen the region.
Personal Banking & Investments
- Comprehensive checking and savings accounts
- Competitive rates on certificates and IRAs
- Investment services for retirement planning and wealth management
- Mortgage and home equity loans
- Auto, personal, and business loans
Digital Banking & Services
- Secure online and mobile banking with bill pay capabilities
- Mobile check deposit
- Free mobile banking apps for Apple and Android devices
- e-statements for convenient statement management
- Secure access to 30,000 ATMs nationwide
Specialized Services
- Military Banking Program offering tailored services for active-duty military members and veterans
- Student Checking program designed with young adults in mind
- Jump Start program to help members recover from financial hardships with low-interest loans
Community Involvement
- Committed to supporting local businesses, nonprofits, and community initiatives
- Offers financial education programs and workshops
- Hosts community events and financial literacy initiatives
Our Team and Commitment
Our team of experienced and dedicated professionals is passionate about delivering personalized service, competitive rates, and innovative financial solutions to our members. We are committed to building strong relationships and providing exceptional customer service every step of the way.
Join Kirtland Credit Union and experience banking that is designed to empower you!
Customer Experience Issues
The majority of reviewers expressed frustration and disappointment with their experiences at Kirtland Credit Union. Several customers reported issues with customer service, including long wait times, unhelpful representatives, and feeling dismissed or disrespected.
Account and Payment Issues
Multiple reviewers mentioned problems with their accounts, including frozen cards, incorrect payment processing, and lost payments. Some customers also reported being charged unnecessary fees or having their accounts closed without warning.
Lack of Empathy and Understanding
Several reviewers felt that the credit union lacked empathy and understanding for their unique situations. For example, one customer was denied a payment deferment despite having a good payment history and experiencing unexpected expenses due to physical therapy.
Positive Experiences
On the other hand, a few reviewers praised the friendly and helpful staff at Kirtland Credit Union. One customer in particular had a positive experience with a representative named Kathy, who went above and beyond to help them.
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