Empowering Members to Achieve Financial Success
Our Vision
At Shelby County Federal Credit Union, our vision is to empower our members to achieve financial success through personalized guidance, innovative solutions, and unwavering support.
Who We Are
Established in 1953, Shelby County Federal Credit Union is a member-owned financial institution serving individuals and families in Shelby and DeSoto Counties in Tennessee. We are guided by a commitment to provide exceptional member service, competitive financial products, and valuable resources to help our members reach their financial goals.
What We Offer
Our diverse range of services include:
Personal Banking
- Convenient Checking and Savings accounts
- Competitive interest-bearing Share Certificates and Jumbo Accounts
- VISA Credit Cards with low interest rates
- Secured and Unsecured Loans
- Online and Mobile Banking for convenient account management
- Personalized financial guidance and consulting
Auto & Vehicle Loans
- Flexible financing options to make your dream car affordable
- Competitive rates and terms to fit your needs
- Convenient online application and approval process
Mortgage Services
- Secured home loans with competitive terms and rates
- Simplify the homeownership process with our expert guidance
- Flexible repayment options to fit your budget
Additional Services
- Secure and convenient Online Banking and Mobile App
- Mobile check deposit and bill pay
- CardNav fraud protection for added peace of mind
- Safe deposit boxes for secure document storage
Our Commitment
We believe in building strong relationships with our members and providing them with personalized attention and guidance. Our team of experienced professionals is dedicated to understanding your financial goals and providing tailored solutions to meet your unique needs.
Join Us Today
Membership in Shelby County Federal Credit Union is open to anyone who lives, works, worships, or attends school in Shelby and DeSoto Counties. Join today and experience the difference a member-owned financial institution can make in your financial life!
Customer Experience Issues
Several reviewers expressed frustration with the credit union's customer service, citing issues with responsiveness, long hold times, and unhelpful staff. Some members reported being told to come back another day for services, and others experienced difficulties with accessing their accounts online.
Staff and Management Issues
Some reviewers, including a former employee, pointed to management as the root of the credit union's problems. The employee mentioned a high turnover rate among staff, with many leaving without notice.
Positive Experiences
On the other hand, some reviewers had positive experiences with the credit union, praising the friendly and efficient service they received from specific staff members, such as Ashley and Brittany.
Branch and ATM Issues
Some reviewers reported issues with branch hours and accessibility, including one reviewer who found the lobby closed despite multiple people being inside. Additionally, there were complaints about an ATM machine being out of order for an extended period.
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