Let us help you save money and achieve your financial goals!
A Community-Focused Financial Institution with a Personal Touch
Kaleida Health Federal Credit Union (KHFCU) is a trusted financial institution serving the unique needs of individuals and families in the healthcare industry. Founded in 1975, we have been a not-for-profit organization, owned by our members, providing personalized financial services with a community-oriented approach.
Our Mission
Our mission is to empower our members to achieve financial success through tailored financial solutions, exceptional customer service, and a commitment to community. We prioritize transparency, accessibility, and delivering fair rates and fees.
What Sets Us Apart?
As a member-owned institution, we are driven by the needs of our members. We prioritize:
- Competitive Rates: We offer competitive interest rates on savings accounts and competitive loan rates, consistently lower than most banks.
- Personalized Service: Our dedicated staff provides personalized and attentive service, ensuring a positive and seamless experience for every member.
- Convenient Locations: With two strategically placed branches and a network of over 30,000 surcharge-free ATMs, we offer accessibility and flexibility.
- Community Involvement: We actively support initiatives that benefit the health and prosperity of our community.
Our Services
We offer a comprehensive range of financial services to meet your diverse needs, including:
- Checking and Savings Accounts: Enjoy high-yield savings options and convenient checking services.
- Loan Options: Secure competitive loans for vehicles, homes, and other financial needs.
- CreditCard Management: Manage your credit card payments easily with convenient online tools.
- Investment Services: Explore secure and reliable investment options to grow your wealth.
- Small Business Solutions: Get tailored financing options to support your business growth.
Join Kaleida Health Federal Credit Union Today
If you are an employee of Kaleida Health, Brylin Hospital, or work in the healthcare industry in the Erie or Niagara counties, you and your family members are eligible to join KHFCU. We invite you to visit one of our convenient branches and experience the difference a community-focused financial institution can make.
Disappointing Experience with Fees and Unreliable Online Banking
Reviews of this financial institution are overwhelmingly negative, with customers expressing frustration with excessive fees and unreliable online banking features.
Fees and Charges
Multiple reviewers have complained about the numerous fees associated with this institution, including a $5 checking fee, $15 for a new card, and $35 overdraft fee. Additionally, customers have been charged a $1 draft protection fee, which many find excessive.
Online Banking Issues
Reviewers have also expressed disappointment with the online banking platform, citing issues with pending transactions not being displayed. Moreover, transactions do not reflect instantly, even after a short period of time. This has caused inconvenience and financial stress for many customers.
Limited Support Options
Lastly, the institution's staff has been criticized for being fair but not very helpful. Customers have mentioned that the institution is not affiliated with Chime or Cash App, making it difficult to manage their finances seamlessly.
Be the first to review Kaleida Health Federal Credit Union.
Write a Review
