Real Service - Real Reliable - Real Results
Westport Properties is a seasoned property management company with over 30 years of experience serving the unique needs of homeowner's associations and cooperatives. We pride ourselves on building strong relationships with our clients, fostering effective communication, and delivering exceptional results.
Our Management Approach
At Westport Properties, we prioritize open communication, meticulous follow-up, and proactive execution to ensure a successful partnership with our clients. Our proven management philosophy revolves around three core steps: plan, organize, and implement. By leveraging our expertise, clients can expect clear planning, efficient organization, and seamless implementation of strategies designed to meet their specific needs.
Meet the Team
Our team comprises seasoned professionals with extensive experience in HOA, cooperative, and apartment management. Led by Founder and President, Cynthia (Cindy) Reiter, we boast an exceptional blend of industry knowledge, passionate individuals, and deep understanding of diverse communities. We are committed to empowering women in the industry, fostering collaboration, and providing mentorship opportunities to create a vibrant and effective work environment.
Our Services
Westport Properties offers a comprehensive suite of services designed to maximize the value and efficiency of your community. We seamlessly handle:
- Financial Management: Budget planning, annual audits, tax return preparation, assessment collection, and financial reporting.
- Association Meeting Coordination: Timely preparation and attendance of board meetings, along with annual meeting packet distribution.
- Maintenance Program: Development and implementation of a thorough and efficient maintenance plan, ensuring optimal functionality and aesthetics.
- Real Estate Expertise: Comprehensive guidance on property management policies, compliance issues, and industry best practices.
Our Values
At Westport Properties, our values are deeply rooted in:
- Client Focus: We prioritize open communication and collaboration to ensure client satisfaction.
- Integrity: We uphold ethical practices and transparency in all our endeavors.
- Innovation: We embrace technology and industry trends to enhance our services.
- Reliability: We are committed to consistent performance and accountability.
Quality of Service and Communication
The majority of reviewers expressed extreme dissatisfaction with Westport Properties' service and communication. They claimed that the company is unresponsive to calls, emails, and texts, and that they ignore customer requests and concerns.
Lack of Expertise and Integrity
Several reviewers questioned the company's expertise and integrity, stating that they lack knowledge and do not live up to their contract agreements.
Unprofessional Behavior and Lack of Accountability
Some reviewers reported unprofessional behavior, such as hanging up on phone calls and ignoring customer complaints. Additionally, the company was accused of not being held accountable for their actions, with one reviewer stating that they did not repair walls damaged during a repair job.
Communication Breakdown and Lack of Transparency
Reviewers expressed frustration with the company's communication style, stating that they do not provide timely or adequate responses to customer inquiries. Some reported being left in the dark about maintenance and repair schedules, and that the company does not provide meeting minutes or adequate notice for meetings.
Disputes and Unfair Practices
Several reviewers reported disputes with the company, including disagreements over repairs, maintenance, and billing practices. Some accused the company of unfair practices, such as charging excessive fees for services.
Positive Experiences
On the other hand, a few reviewers reported positive experiences with Westport Properties, citing helpful and knowledgeable staff, such as Brennon and Cindy Reiter.
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