We are committed to ensuring our client's success.
Our Vision & Mission
Founded in 1996, Eagle Commercial Realty Services has been providing comprehensive and personalized Commercial Property Management and Real Estate Solutions to the greater Phoenix market. Guided by integrity and a commitment to exceeding expectations, we empower our clients to achieve their real estate goals.
Meet the Team
Our team of experienced professionals brings a wealth of knowledge, skills, and passion to every project. Led by President & CEO Cindy Winters, a seasoned real estate professional with over 30 years of experience, we prioritize open communication, collaboration, and a client-focused approach.
Who We Serve
We partner with diverse clients, including:
- Investors
- Property owners
- Developers
- Business owners
- Property associations
Our Services
We offer a comprehensive suite of services tailored to meet your specific needs, including:
- Property Management: Comprehensive management of all aspects of property operations, including tenant relations, rent collection, maintenance, and financial reporting.
- Brokerage: Expertise in property sales, leasing, and tenant representation.
- Investment Services: Comprehensive due diligence and investment strategy guidance.
- Development & Construction Management: Support through every stage of your project, from planning to completion.
- Leasing & Tenant Management: Streamlining the process of finding and retaining reliable tenants.
Our Core Values
- Care & Compassion: We prioritize human connection and understanding client needs.
- Integrity & Transparency: Honest and ethical conduct is at the heart of everything we do.
- Client Success: We are committed to exceeding expectations and delivering tangible results.
- Innovation & Collaboration: We embrace new technology and work as a cohesive team to find optimal solutions.
Our Culture
At Eagle, we foster a supportive, collaborative environment where personal and professional development is encouraged. Our strong values and focus on client success contribute to a positive and rewarding work experience for our team.
Customer Service Issues
The majority of reviewers have expressed frustration with the customer service provided by the company. They have reported long response times, a lack of response to emails, calls, and texts, and unprofessional behavior from the CEO. One reviewer even stated that they had to resort to filing complaints with the BBB and seeking legal options due to the company's neglect.
Fee Increases and Lack of Transparency
One reviewer experienced a sudden and dramatic increase in monthly CAM fees without notice or explanation. This lack of transparency and communication has led to mistrust and frustration among customers.
Property Damage and Accountability
Another issue that has been reported is the company's alleged responsibility for damage to customers' vehicles while parked in their lot. One reviewer reported $700 worth of damage and was refused compensation, despite having security footage to support their claim.
One Positive Experience
On a more positive note, one reviewer had a positive experience when they visited the office to pay a bill and were accommodated despite the door being locked.
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