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At PEM Real Estate Group, we are a leading operator of apartment communities in the United States. Our company was founded in 1993 with a single duplex in Detroit, but over the years, we have grown to become one of the most consistent operators in the country. With over 7,500 apartment units across the nation, we have established ourselves as a reputable and reliable real estate investment and management company.
Our Story
Our journey began with a single goal in mind: to provide a better apartment living experience. With a strong commitment to excellence and a focus on quality service, we quickly expanded our portfolio to over 4,000 apartment units within a short period of 12 years. We continued to grow, acquiring and managing properties across the United States, before selling our entire portfolio and relocating to Arizona in 2005. Today, we continue to pride ourselves on our ability to recognize and quickly seize opportunities as soon as they arise.
Our Services
At PEM Real Estate Group, we offer a range of services that cater to our clients' needs. Our services include:
- Investing: We specialize in investing in stable and value-added real estate, partnering with institutional and private investors to achieve long-term, above-average growth while conserving and managing risk.
- Fee Management: As a fee management company, we offer comprehensive property management services to our clients, ensuring their properties are managed efficiently and effectively.
- Property Management: Our experienced property managers work closely with our clients to ensure their properties are well-maintained, well-managed, and profitable.
- Consulting: Our team of experts provides consulting services to clients, helping them to improve financial performance and optimize property values.
Our Core Values
Our core values define the character of our company and guide our actions and decisions. They are:
- Integrity: We do what we say we will do.
- Stewardship: We carry out our responsibilities fully and professionally.
- Growth: We grow continually, developing ourselves, our communities, and our company.
- Respect: We value our customers, our vendors, and fellow team members, demonstrating that people matter most in all that we do.
- Urgency: We are responsive to the needs of others and through our actions show that what matters to them also matters to us.
Meet Our Team
Our team is the best in the business, and we are dedicated to providing exceptional service to our clients. Meet our team:
- Paul E. Mashni, Chief Executive Officer
As the founder and CEO of PEM Real Estate Group, Paul has over 25 years of experience in the real estate industry. He is responsible for setting the company's vision and direction and is committed to providing outstanding service to our clients.
We are committed to serving our investors, owners, tenants, and the communities in which we operate. We pride ourselves on being responsive to the needs of others and strive to demonstrate our core values in everything we do.
Auto Pay System Issues
The reviews provided highlight the issues with the auto pay system used by PEM Residential Realty Group. Retired military member James Patrick Santos experienced an error with the system, which resulted in his auto payment being canceled, leading to late fees and an eviction notice. He reported being treated poorly by the office staff, who seemed unconcerned with the issue.
Mismanagement and Poor Communication
Multiple reviewers expressed frustration with the management style of PEM Residential Realty Group. Jeannica Lane was asked to leave her apartment due to an incident involving children, and was lied to about the eviction not being reported to the credit bureaus. Erin May Brandstaetter had her refund miscalculated, and the company refused to correct the issue. Alyse Higgins expressed her distrust of the company's practices, citing constant rent increases and poor treatment of employees.
Property Maintenance Issues
Simplyme, a resident at the Link apartments, reported issues with maintenance. She experienced a broken AC unit, which was not fixed in a timely manner. The reviewer also expressed frustration with the lack of response from maintenance staff and the presence of trash and debris in the corridors.
Conclusion
The reviews provided highlight significant issues with the auto pay system, management, and property maintenance at PEM Residential Realty Group. The company's handling of these issues has resulted in frustration and dissatisfaction among its residents.
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