Building Lifelong Relationships Through Quality Healthcare
Primary Care of Western New York, LLP has been providing quality healthcare to families for over 20 years. Our team of friendly and experienced family doctors and medical professionals are dedicated to providing comprehensive care to patients of all ages. We believe in building lifelong relationships with our patients, starting from infancy and continuing through adolescence and into adulthood.
Our Approach to Healthcare
At Primary Care of Western New York, LLP, we believe in a team-based approach to healthcare. Our clinical teams work together with patients to provide coordinated and comprehensive care, focusing on achieving desired health outcomes for our patients, their families, and the community. We are proud to have been designated as a Certified Patient Centered Medical Home by the Centers for Medicare and Medicaid services.
Our Services
We offer a wide range of healthcare services to meet the needs of our patients. Our services include routine check-ups, vaccinations, health screenings, chronic disease management, and more. We also provide counseling services, including diet planning, mental health support, and diabetic education. In addition, we have a team of experienced medical professionals who can provide referrals to specialists and facilities when needed.
Our Locations
We have five convenient locations to serve you and your family. Our offices are equipped with modern medical facilities and technology, and our staff is affiliated with Sisters of Charity Hospital of Buffalo for in-patient care. We offer evening hours and Saturday sick clinics for your convenience.
Our Commitment to You
At Primary Care of Western New York, LLP, we are committed to providing top-quality healthcare to you and your family. We believe in taking the time to listen to your concerns, answer your questions, and provide personalized care that meets your unique needs. We are dedicated to building a long-standing relationship based on trust, respect, and open communication.
Poor Patient Experience
The reviews of Primary Care of Western NY (PCOWN) are overwhelmingly negative. Patients have reported poor communication, long wait times, and rude staff. Several reviewers have mentioned that they are no longer with the practice due to its poor service.
Billing Issues
Multiple reviewers have complained about billing issues, including being charged incorrectly or not being provided with itemized bills. Some have even had bills sent to collections for small amounts.
Lack of Care
Several reviewers have expressed disappointment with the level of care they received. One reviewer's husband was diagnosed with high blood pressure and was put on medication without any further testing. Another reviewer's doctor failed to check for kidney issues despite the patient's young age.
Rude Staff
Many reviewers have mentioned that the staff at PCOWN are rude and unhelpful. One reviewer was unable to get a call back from the office despite leaving multiple messages.
Fear of Suing
One reviewer mentioned that she was dropped from the practice after a dispute over a bill, while another reviewer received a $20 bill for a no-show fee.
Positive Experiences
Despite the overwhelmingly negative reviews, one reviewer had a positive experience with a recent visit to the office. She reported that the office was fully renovated and that the doctor and medical assistant she saw were both kind and helpful.
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