Empowering You to Achieve Financial Freedom
At Ardent Credit Union, we're dedicated to providing our members with exceptional financial services, tailored to meet their unique needs and goals. With a rich history and a commitment to excellence, we've established ourselves as a trusted partner in the Philadelphia community.
Our Mission
Our mission is to empower our members to take control of their financial lives, providing them with the tools, resources, and guidance they need to succeed. We believe that every individual deserves access to quality financial services, and we're dedicated to making that a reality.
Our Services
As a full-service credit union, we offer a wide range of financial products and services designed to meet the diverse needs of our members. From checking and savings accounts to loans, credit cards, and investment solutions, we've got you covered. Our suite of services includes:
- Bank checking and savings accounts
- IRAs and kids' accounts
- Visa gift cards and debit cards
- Auto buying concierge and car loans
- Mortgages and home equity credit lines
- Student loans and refinancing options
- Personal loans and lines of credit
- Investment and retirement solutions
- Insurance and protection services
- eBanking, wire transfers, and phone banking
- And more!
Our Commitment to Excellence
At Ardent Credit Union, we're passionate about delivering exceptional service and providing our members with a personalized banking experience. We're committed to staying at the forefront of financial innovation, ensuring that our members have access to the latest tools and technologies. Our team of experts is dedicated to providing guidance, support, and education, empowering our members to make informed financial decisions.
Our Community
As a Philadelphia-based credit union, we're deeply committed to giving back to our community. We believe that by working together, we can create positive change and improve the lives of those around us. Through our community outreach programs, volunteer initiatives, and charitable donations, we're dedicated to making a difference in the lives of our members and neighbors.
Customer Service
The customer service at Ardent Credit Union has received mixed reviews. Some reviewers, such as Sailor K. and Evil Queen, have reported negative experiences with the customer service agents, citing unprofessionalism, unhelpfulness, and a lack of communication. On the other hand, reviewers like Chuck D. and Bob Butryn have praised the customer service, describing it as "top notch" and "helpful".
Loan and Account Issues
Several reviewers have reported issues with loans and accounts at Ardent Credit Union. Matt Kozej had a problem with a car loan, stating that it was a "hassle" and that the credit union failed to provide necessary paperwork. A. & K. All Natural Inc had an issue with a bonus promotion, claiming that they were misled and never received the bonus. Fm D. reported a problem with closing a checking account and receiving the funds, citing poor communication and broken promises from the credit union staff.
Staff and Branches
Some reviewers have praised specific staff members and branches at Ardent Credit Union. Eileen Bloor commended Christina from the Spring Garden branch, while Chuck D. expressed appreciation for the overall customer service. However, others have criticized certain staff members, such as Erica and Damien Manno, for being unprofessional and unhelpful.
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