Not Just Clean, But Sterling Clean!
At Imperial Valet Services Inc., we pride ourselves on being a family-owned business that has been serving the Washington, DC area for over 80 years. Our commitment to providing exceptional dry cleaning, laundry, and alteration services has earned us a reputation for being reliable, professional, and convenient. Our team of experts takes pride in handling each article with care, using gentle handling and expert processing methods to ensure that every item is cleaned to perfection.
Our History
Established in 1936, Imperial Valet has been a staple in the DC Metropolitan area, providing quick, reliable, and professional dry cleaning and tailoring services. Three generations later, we acquired Sterling Cleaners and continue to strive to provide a fast and efficient way for our customers to enjoy relief from the burden of doing laundry.
Our Services
We offer a wide range of services, including dry cleaning, laundry, alterations, shoe repair, suede and leather cleaning, and commercial laundry services. Our services are designed to make your life easier, providing free pickup and delivery, convenient online scheduling, and expert tailors who can tackle even the most challenging projects. Whether you're a busy professional, a local resident, or a business owner, we have a solution that's tailored to your needs.
Our Mission
Our mission is to provide exceptional customer service, while maintaining the highest standards of quality and professionalism. We strive to build long-term relationships with our customers, providing personalized service that exceeds their expectations. Our goal is to make your life easier, saving you time and hassle, while ensuring that your clothes look their best.
Our Commitment
We are committed to achieving excellence in customer service, providing the utmost satisfaction to every customer, every time. Our team of experts is dedicated to providing exceptional service, using the latest technology and techniques to ensure that every item is cleaned to perfection. We are dedicated to being environmentally responsible, using eco-friendly practices and sustainable methods whenever possible.
Mixed Reviews for Imperial Valet Dry Cleaners
Issues with Stain Removal and Alterations
Some customers have reported issues with stain removal and alterations services at Imperial Valet. One customer had to remove a stain themselves after the cleaners failed to do so, while another customer had a custom-made dress altered incorrectly.
Barcode Controversy
Several customers have expressed frustration with the permanent barcode stickers applied to their clothing by Imperial Valet. Some have reported difficulty removing these stickers, which can leave a residue on the clothing.
Poor Customer Service
Some customers have reported poor customer service, including rude treatment from staff and a lack of apology for mistakes made.
Positive Experiences
On the other hand, many customers have reported positive experiences with Imperial Valet, including excellent customer service, exceptional cleaning services, and timely alterations.
Shoe Repair and Custom Jobs
Several customers have praised Imperial Valet's shoe repair service, with one customer being thrilled to have their beloved shoes restored to their former glory.
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