Business Details
Emergency
services
Trusted Disaster Restoration Services in South Lake Tahoe, CA
At 911 Restoration of Tahoe, we prioritize your well-being as our foremost concern. Our team of IICRC-certified professionals delivers the highest quality customer service in the industry, available 24/7/365 to address emergencies of any scale. With a commitment to rapid response, we guarantee arrival within 45 minutes of your call to mitigate water damage, prevent mold growth, and restore properties to their pre-damaged condition. We specialize in water damage restoration, mold removal, fire and smoke damage restoration, and commercial property restoration, serving both residential and business owners in the Lake Tahoe region.Our approach includes transparent communication throughout the process, assistance with insurance claims, and the use of advanced drying technology to ensure thorough remediation. Founded by a brother-and-sister team with deep local ties, we combine personalized service with technical expertise to provide a 'Fresh Start' for every client. Our dedication to excellence is reflected in our prompt service, use of certified professionals, and a track record of satisfied customers who trust us to handle their disaster restoration needs with compassion and efficiency.
Services
Water Damage Restoration
Mold Removal
Fire Damage Restoration
Disaster Restoration
Commercial Restoration
Highlights and features
- We offer 24/7 emergency response with a 45-minute dispatch guarantee.
- Our team includes IICRC-certified professionals trained in advanced restoration techniques.
- We provide free visual inspections and transparent communication throughout the process.
- Our specialists handle insurance claims to simplify the restoration experience for clients.
- We use state-of-the-art drying technology and antimicrobial treatments to prevent mold growth.
Associations and certifications
- IICRC
What people say
45-minute response
Friendly staff
Effective mold removal
Insurance claim help
Thorough cleanup
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies caused by leaks, floods, or pipe bursts. Using industrial pumps and dehumidifiers, we extract standing water and dry affected areas within 45 minutes of your call. Our IICRC-certified technicians prevent mold growth and structural damage while assisting with insurance claims. This service ensures properties are restored to pre-damaged conditions efficiently and safely.
Mold Removal
Mold removal services target health risks from mold exposure, using HEPA vacuums and antimicrobial treatments to eliminate spores. Our team contains contamination, repairs moisture issues, and prevents regrowth. Certified professionals handle residential and commercial properties, ensuring air quality and structural integrity are restored. We prioritize safety and compliance with industry standards during every remediation project.
Fire Damage Restoration
Fire damage restoration includes smoke odor removal, structural repairs, and debris cleanup. Our technicians use ozone treatments and thermal fogging to neutralize soot, while reinforcing damaged areas. We coordinate with insurance providers and focus on restoring properties to safe, livable conditions. Rapid response minimizes downtime for homeowners and businesses recovering from fire incidents.
Disaster Restoration
Disaster restoration covers flood, storm, and sewage backup scenarios. Our 24/7 team employs water extraction, structural drying, and mold prevention techniques. Commercial and residential services include debris removal, sanitization, and rebuilding. We use thermal imaging cameras and moisture meters to ensure complete recovery, prioritizing client safety and property resilience against future incidents.
Commercial Restoration
Commercial restoration services minimize downtime for businesses affected by water, fire, or mold damage. Our team performs emergency extraction, structural drying, and repairs tailored to office, retail, or industrial spaces. We focus on restoring operations quickly while maintaining compliance with safety standards. Specialized equipment ensures minimal disruption to business continuity during the restoration process.
People
Chris Poulin
Owner
Chris Poulin founded 911 Restoration of Tahoe after starting his career in window cleaning at age 18. Certified in water damage restoration, he brings over two decades of hands-on experience to disaster recovery. His focus on customer service and rapid response has made the company a trusted local resource for property restoration.
Dana Poulin
Owner
Dana Poulin co-owns 911 Restoration of Tahoe, leveraging her background in accounting and business operations. She ensures financial stability while supporting field teams in delivering high-quality restoration services. Her commitment to client satisfaction and operational efficiency complements the company's mission to provide compassionate, reliable disaster recovery solutions.
Questions
What services does 911 Restoration of Tahoe offer?
We provide water damage restoration, mold removal, fire damage repair, disaster recovery, and commercial property restoration services for residential and business clients in the Lake Tahoe area.
How quickly do you respond to emergencies?
Our team dispatches within 45 minutes of your call and offers 24/7/365 emergency services to address urgent water, fire, or mold damage situations.
Do you assist with insurance claims?
Yes, we help navigate insurance processes, document damage, and communicate with providers to streamline claims for homeowners and businesses.
Are your technicians certified?
Our team includes IICRC-certified professionals trained in advanced restoration techniques for water, mold, and fire damage remediation.
What areas do you serve?
We serve South Lake Tahoe, CA, and surrounding communities including Glenbrook, Homewood, Meyers, Stateline, Tahoma, and Zephyr Cove.
Can you handle commercial property restoration?
Yes, we specialize in commercial restoration, minimizing business downtime with tailored solutions for offices, retail spaces, and industrial properties affected by disasters.
