Business Details
Emergency
services
Trusted Damage Restoration Services in Truckee, CA
911 Restoration of Truckee is a family-owned business with over 50 years of combined experience in property damage restoration. Founded by Chris and Dana Poulin, our team provides 24/7 emergency services for water damage, mold removal, fire restoration, and disaster recovery. We utilize advanced equipment and IICRC-certified techniques to ensure thorough restoration. Our local expertise extends to residential and commercial properties, with a focus on personalized service and insurance claim assistance. With rapid response times and a commitment to quality, we aim to restore properties to their pre-damage condition while prioritizing client satisfaction. 
Services
Water Damage Restoration
Mold Removal
Fire Damage Restoration
Disaster Restoration
Commercial Restoration
Highlights and features
- 24/7 emergency response within 45 minutes
- IICRC-certified technicians with advanced training
- Family-owned with 50+ years of local experience
- Insurance claim assistance and documentation support
- State-of-the-art equipment for water extraction and mold remediation
Associations and certifications
- IICRC
What people say
Excellent job
Very patient
Fantastic
Highly recommended
Quality of work
Services
Water Damage Restoration
Our water damage restoration service addresses burst pipes, flooding, and leaks with rapid extraction and drying. Industrial-grade pumps remove standing water, while dehumidifiers and air movers eliminate moisture. We prevent mold growth and structural damage through thorough drying. Technicians use moisture meters to verify complete restoration. Ideal for residential and commercial properties requiring urgent intervention to minimize long-term damage.
Mold Removal
Professional mold removal targets visible and hidden mold colonies using HEPA filters and antimicrobial treatments. Our process includes containment, spore extraction, and air purification to prevent cross-contamination. Post-remediation verification ensures complete eradication. Services cover residential basements, commercial buildings, and fire-damaged properties. We address moisture sources to prevent recurrence, complying with health and safety standards for indoor air quality.
Fire Damage Restoration
Fire restoration services include debris removal, smoke odor elimination, and structural repairs. Thermal fogging and ozone treatments neutralize lingering odors. We clean soot from surfaces, restore damaged materials, and sanitize affected areas. Emergency board-up secures properties post-fire. Our team coordinates with insurance providers for seamless claims processing, ensuring safe, habitable spaces for homeowners and businesses in Truckee and surrounding regions.
Disaster Restoration
Disaster restoration covers storm, flood, and earthquake damage with 24/7 emergency response. Services include structural drying, debris removal, and content restoration. We prioritize safety by stabilizing damaged buildings and preventing secondary hazards. Commercial clients benefit from minimized downtime through rapid repairs. Advanced equipment like infrared cameras detects hidden moisture, ensuring comprehensive recovery for residential and industrial properties affected by natural catastrophes.
Commercial Restoration
Commercial restoration services minimize business interruptions after water, fire, or mold damage. Our team handles large-scale extraction, equipment drying, and inventory salvage. Industrial facilities receive specialized mold remediation and HVAC cleaning. We coordinate repairs during off-hours to maintain operations. Certified technicians document all steps for insurance purposes, ensuring compliance with commercial building codes and industry-specific safety regulations for offices, retail spaces, and manufacturing sites.
People
Chris Poulin
Owner/Operator
Chris Poulin founded 911 Restoration of Truckee after 18 years in property maintenance. Certified in IICRC water damage restoration, he specializes in seasonal risk mitigation. His hands-on approach ensures technical expertise for every project.
Dana Poulin
Co-Owner/Operations Manager
Dana Poulin oversees business operations with 20+ years of accounting and project management experience. She ensures financial transparency and operational efficiency while assisting in complex restoration projects, combining administrative expertise with field knowledge.
Questions
What emergency services does 911 Restoration offer?
We provide 24/7 water damage, mold removal, fire restoration, and disaster recovery services with a 45-minute response time for emergencies in Truckee and surrounding areas.
How quickly can you respond to water damage?
Our team arrives within 45 minutes of your call to start water extraction and drying, preventing mold growth and structural damage with industrial equipment.
Do you handle insurance claims?
Yes, we assist with insurance documentation and claims processing, providing detailed reports to streamline compensation for property damage restoration.
Which areas do you serve?
We serve Truckee, Incline Village, Tahoe City, Kings Beach, and surrounding regions in California and Nevada for residential and commercial restoration needs.
Are your technicians certified?
Our team holds IICRC certifications in water damage restoration and mold remediation, ensuring compliance with industry standards for safe, effective repairs.
