Business Details
Emergency
services
Open 24/7
always available
Trusted Damage Restoration Services in Reno, NV
At 911 Restoration of Reno, we are dedicated to providing expert disaster restoration services to residents and businesses in Northern Nevada. With decades of combined experience, our certified professionals specialize in water damage restoration, mold remediation, fire and smoke cleanup, and comprehensive disaster recovery. We utilize advanced equipment and industry-leading techniques to ensure rapid, thorough restoration while prioritizing customer satisfaction.Our commitment to the Reno community is reflected in our 24/7 emergency response, free visual inspections, and advocacy during insurance claims. We believe every disaster is an opportunity for a fresh start, combining technical expertise with compassionate service to restore properties and peace of mind.
Services
Water Damage Restoration
Mold Removal
Fire Damage Cleanup
Sewage Cleanup
Disaster Restoration
Commercial Restoration
Pet Odor Removal
Board-Up Services
Contents Cleaning
Heavy-Duty Cleaning
Highlights and features
- We guarantee a 45-minute response time for emergency restoration needs.
- Our team includes IICRC-certified professionals with advanced training.
- We offer free visual property inspections for water and mold damage.
- We work directly with insurance companies to simplify claims processes.
- Our services combine cutting-edge technology with personalized care.
Associations and certifications
- IICRC
What people say
Prompt service
Professional technicians
Thorough cleanup
Insurance expertise
Compassionate approach
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from burst pipes, flooding, or leaks. We use industrial pumps for water extraction, advanced dehumidifiers for structural drying, and HEPA filters for mold prevention. Certified technicians perform moisture detection and complete repairs to restore properties to pre-damage conditions. This service prioritizes rapid response to minimize secondary damage and health risks.
Mold Removal
Professional mold removal targets hidden and visible mold colonies using containment barriers and EPA-approved treatments. Our process includes air quality testing, spore elimination, and moisture control to prevent recurrence. Technicians follow OSHA guidelines for safe disposal and restoration of damaged materials. This service protects property integrity and addresses health hazards from mold exposure.
Fire Damage Cleanup
Fire damage cleanup addresses soot residue, smoke odors, and structural repairs. We employ HEPA filtration for air purification, ozone treatments for odor elimination, and content cleaning for salvageable items. Emergency board-up services secure properties during restoration. This service combines structural repairs with deep cleaning to restore habitability after fire incidents.
Sewage Cleanup
Sewage cleanup involves removing contaminated water, sanitizing affected areas, and restoring structural elements. We use antimicrobial treatments and industrial vacuums to eliminate pathogens. The process includes odor control and compliance with health regulations for safe disposal. This service mitigates health risks and prevents long-term property damage from bacterial contamination.
Disaster Restoration
Comprehensive disaster restoration covers flood, storm, and large-scale damage scenarios. Our team coordinates water extraction, structural repairs, and content restoration while working with insurance providers. Services include temporary security measures and timeline management for complex projects. This solution minimizes downtime for residential and commercial clients during catastrophic events.
People
Chris Poulin
Owner
Chris Poulin brings decades of local experience to Reno restoration services. With a background in property maintenance and community-focused leadership, he oversees technical operations and client relations. His commitment to rapid response and quality service drives the company's mission to provide fresh starts after disasters.
Dana Poulin
Financial and Administrative Manager
Dana Poulin manages business operations with expertise in financial systems and customer service optimization. Her background in bookkeeping ensures seamless claims processing and administrative efficiency. She partners with clients to deliver transparent communication and streamlined restoration experiences.
Questions
What services does 911 Restoration of Reno offer?
We provide water damage restoration, mold removal, fire cleanup, sewage remediation, commercial restoration, and disaster recovery services for residential and business clients.
How quickly do you respond to emergencies?
Our team guarantees arrival within 45 minutes of emergency calls for immediate damage mitigation.
Do you work with insurance companies?
Yes, we collaborate directly with insurers to document damage and streamline claims processes.
Are your technicians certified?
All restoration specialists hold IICRC certifications in relevant disciplines like water damage and mold remediation.
What areas do you serve?
We operate throughout Reno, Sparks, Washoe County, and surrounding regions in Nevada and California.
Can you handle commercial property restoration?
Yes, we specialize in minimizing business downtime through rapid commercial disaster recovery solutions.
