Our Vision
At Family Care Physicians, we believe in empowering our patients to take charge of their health through personalized care, convenient access, and comprehensive services. We are dedicated to becoming your trusted partners in maintaining good health and addressing your healthcare needs.
Our Team
Our team of experienced and compassionate professionals works together to deliver exceptional healthcare. From our highly skilled providers to our dedicated nurses, medical assistants, and administrative staff, each member of our team is committed to providing personalized attention, clear communication, and efficient care.
Our Services
We offer a comprehensive range of services to meet all your healthcare needs, including:
Primary Care
- Routine checkups and preventative screenings
- Management of chronic diseases like diabetes and high blood pressure
- Treatment of common illnesses and injuries
- Chronic disease management and care coordination
- Health screenings and vaccinations
Additional Services
- Telehealth appointments for added convenience
- Urgent care services available 24/7
- Patient portal access for easily managing appointments and medical records
- Extensive knowledge and support for Medicare patients
Our Commitment
At Family Care Physicians, we prioritize:
- Patient-centered care: We take the time to understand your individual needs and concerns, and work with you to develop healthcare plans that are tailored to your unique situation.
- Accessibility and convenience: We offer same-day appointments and telehealth services to fit your busy schedule.
- Comprehensive care: Our providers are equipped to handle a wide range of medical issues, and have access to a network of specialists for any referrals when necessary.
Why Choose Family Care Physicians?
- Personalized and compassionate care
- Convenient location and extended hours
- Wide range of services for the entire family
- Advanced technology and patient-centered care approach
- Insurance accepted and comprehensive financial assistance options available
Office Experience
The office experience was criticized by several reviewers, who found the front desk staff to be disrespectful, unprofessional, and prone to gossiping about personal matters. One reviewer even mentioned that HIPAA laws were broken, and personal information was shared among staff members.
Communication
Some reviewers expressed frustration with the office's communication methods, such as the patient portal process, which was deemed overcomplicated. Others complained about receiving unhelpful emails that did not provide clear information about their bills.
Staff and Doctors
The staff and doctors received mixed reviews. Some reviewers praised specific doctors, such as Dr. Palumbo, Dr. Roche, and Dr. McMichael, for being caring, attentive, and thorough. These doctors were credited with providing excellent care, listening to patients' concerns, and taking the time to answer questions. On the other hand, some reviewers had negative experiences with certain staff members, such as the PA who was deemed inept and failed to diagnose a serious illness.
Complaints and Concerns
Several reviewers expressed concerns and complaints about their experiences, including undiagnosed illnesses, poor treatment, and lack of care. Some reviewers mentioned that they would not recommend the office to others and would even give it no stars if possible.
Praise for Specific Doctors
Despite the negative reviews, some reviewers praised specific doctors and the practice as a whole, citing excellent care, friendly staff, and a welcoming atmosphere.
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