Business Details
50+ Years
experience
Emergency
services
24/7 Emergency Damage Restoration Services in Cincinnati
SERVPRO Of Cincinnati East is a trusted leader in the restoration industry, specializing in repairing residential and commercial properties affected by fire, water, mold, and storm damage. Our team provides 24-hour emergency service, responding quickly to mitigate damage and restore properties to their pre-loss condition. Locally owned and operated by Julie and Tony Roberts and Mike Parsons since November 2023, our franchise ownership journey began nearly two decades ago with SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties in Kentucky. Our team has earned recognition, including the 2017 Kentucky SERVPRO Franchise of the Year award, for our dedication to excellence and customer service. We prioritize minimizing disruption to clients' lives through rapid response and comprehensive restoration solutions.Our technicians undergo rigorous training at SERVPRO's corporate facility and hold IICRC industry certifications, ensuring expertise in property damage restoration. With a nationwide network of qualified franchises, we handle disasters of all sizes, from initial cleanup to full reconstruction. Our commitment to quality extends to commercial specialty cleaning, general cleaning, and post-disaster sanitization. We serve Cincinnati and surrounding areas, offering air duct/HVAC cleaning, biohazard remediation, carpet/upholstery restoration, odor removal, and more. Our mission is to make property damage incidents 'Like it never even happened' by combining technical proficiency with compassionate service. As part of the SERVPRO brand, we uphold a legacy of trust and reliability established since 1967.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Damage
Construction
Commercial Cleaning
Air Duct Cleaning
Biohazard Cleanup
Carpet Restoration
Odor Removal
Details
- Year established: 1967
Highlights and features
- We provide 24-hour emergency response for fire, water, and mold damage.
- Our technicians hold IICRC industry certifications for professional restoration.
- Locally owned and operated with nationwide franchise support.
- Award-winning service recognized as 2017 Kentucky SERVPRO Franchise of the Year.
- Comprehensive solutions from initial cleanup to full property reconstruction.
Associations and certifications
- IICRC
What people say
Quick response
Thorough restoration
Professional team
Excellent communication
Reliable service
Services
Water Damage
Our water damage restoration service addresses flooding, burst pipes, and leaks with rapid extraction and drying. We use industrial equipment to prevent mold growth and structural issues. Clients benefit from minimized property downtime and preserved asset value.
Fire Damage
Fire damage restoration includes soot removal, odor elimination, and structural repairs after flames. Our technicians handle content cleaning and document restoration. Clients receive coordinated insurance claims support and swift property recovery.
Mold Remediation
Mold remediation services identify and eliminate mold infestations using containment protocols and HEPA filtration. We address moisture sources to prevent recurrence. Clients gain healthier indoor environments and restored property integrity.
Storm Damage
Storm damage restoration handles roof leaks, wind damage, and debris removal after severe weather. We provide tarping and board-up services for immediate protection. Clients receive expedited repairs to prevent secondary damage from exposure.
Commercial Cleaning
Commercial cleaning services include post-construction cleanup, deep sanitization, and virus/pathogen disinfection. We accommodate business hours to minimize operational disruption. Clients maintain professional environments and regulatory compliance.
People
Julie Roberts
Co-Owner
Julie Roberts co-owns SERVPRO Of Cincinnati East with her husband Tony and partner Mike Parsons. With nearly two decades in the SERVPRO industry, she brings extensive franchise management experience and customer service expertise.
Tony Roberts
Co-Owner
Tony Roberts, co-owner of SERVPRO Of Cincinnati East, has 20 years of franchise leadership experience. He previously operated SERVPRO franchises in Kentucky and Indiana with business partners Mike Parsons and Julie Roberts.
Mike Parsons
Co-Owner
Mike Parsons co-owns SERVPRO Of Cincinnati East alongside the Roberts family. A University of Kentucky graduate, he has grown multiple SERVPRO franchises across three states and received the 2017 Kentucky Franchise of the Year award.
Questions
What types of damage do you handle?
We handle water, fire, mold, storm, and commercial damage with 24/7 emergency response.
Are your technicians certified?
Yes, our team holds IICRC industry certifications for professional restoration and cleaning.
Do you offer 24-hour service?
Yes, we provide 24/7 emergency restoration services for immediate damage response.
What areas do you serve?
We serve Cincinnati and surrounding Ohio communities including Norwood, Milford, and Batavia.
Can you help with insurance claims?
Yes, we assist with insurance documentation and coordinate directly with adjusters for seamless claims.
How quickly can you respond?
We aim to arrive within hours of your call for emergency situations.
