Empowering Financial Well-being, One Member at a Time
Our Story
At Westerra Credit Union, we exist to teach one another to prosper. Our humble beginnings date back to 1934, when eight school teachers founded our organization, guided by their passion for education and commitment to community. Today, we remain true to our roots, serving as a modern financial community that prioritizes meaningful personal relationships and local involvement.
Our Mission
Our mission is to provide top-notch financial services and support, focusing on fostering a sense of belonging among our members. We strive to make a positive impact on our community, empowering individuals to reach their financial goals and achieve success.
Our History
In 2024, we were recognized by Newsweek as one of the Best Regional Banks and Credit Unions in America, a prestigious honor reflecting our commitment to excellence and community involvement. We take pride in our ability to adapt and evolve, embracing cutting-edge technology and innovative approaches to financial services while remaining true to our core values.
Community Focus
At Westerra, we believe that financial services should be more than just transactions; they should be about building relationships and fostering a sense of community. That's why we prioritize local ownership, ensuring that our members' deposits and funds stay within the community, contributing to the local economy.
Services Offered
We offer a range of services designed to simplify your financial life, including:
- Checking Accounts: Enjoy 6.00% back on a checking account with our Smart Money Checking account.
- Savings: Grow your savings with our Certificates of Deposit (CDs) featuring promotional rates and dividends paid monthly.
- Credit Cards: Enjoy flexible payment options and rewards with our credit cards.
- Home Lending: Get expert guidance and competitive rates on mortgage loans.
- Business Services: Take advantage of customized business banking solutions, including checking accounts, loans, and credit cards.
Our Community
At Westerra, we're not just a financial institution; we're a community of people passionate about empowering others to prosper. Join us to get to know our community of members, partners, and employees who are dedicated to making a positive difference in the lives of those around us.
Careers
If you're a people-first kinda person, you'll fit right in here. Check out our opportunities for rewarding and impactful careers with Westerra.
News and Updates
Stay up-to-date with our latest news, announcements, and community events. From educational workshops to charity events, we're here to provide you with valuable resources and connections.
Customer Service
Westerra Credit Union has received a mix of positive and negative reviews. Some customers have praised the institution's exceptional customer service, citing their mortgage representatives, Kevin Kendall, Dave Frey, and Bryan Wisher, as being highly communicative and knowledgeable. They have also commended Joy Mantelli for her professionalism and assistance in refinance processes.
Inconsistencies and Errors
However, some customers have experienced issues with Westerra's customer service. Tom Sauthoff was left waiting for 15 minutes before being told that the next available appointment time was eight days later. Matthew Katie had a frustrating experience with Francesca, who could not answer his questions and was unhelpful in resolving an issue with his account. D. H. had their business account fully blocked on a Friday, with no one available to unblock it until Monday, causing disruption to their business operations. Robert Fuentes left a negative review because he was never notified of a delinquent account and was sent to collections, causing him to have to go through a lengthy process to clear his credit report.
Banks and ATMs
Some customers have also expressed dissatisfaction with Westerra's banking services. Aileen Wang mentioned that there is no Zelle, and ATMs hardly ever work, making it difficult to use the bank for business purposes. January Frazier noted that the bank's online option was difficult to use.
Verdict
Overall, Westerra Credit Union's customer service appears to vary greatly, with some customers having exceptional experiences and others having frustrating ones. While some customers have praised the institution's products and services, others have expressed disappointment with their banking experience.
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