Business Details
15 Years
experience
Emergency
services
Managed IT Services in Buffalo, NY
Established in 2011, Great Lakes IT Services has emerged as a trusted technology solutions provider for small to medium-sized businesses across Western New York. Our approach combines proactive IT management with personalized support, ensuring clients receive tailored strategies that align with their operational goals. With over 50 years of combined industry experience, our team of certified engineers and technicians specializes in managed IT services, network monitoring, and cloud solutions. We prioritize preventative maintenance to minimize downtime, offering 24/7 system monitoring and rapid-response support for critical infrastructure.Our commitment to ethical practices and cost-effective solutions has earned us long-term partnerships with diverse industries, including healthcare, legal, and manufacturing sectors. By focusing on client education and transparent communication, we empower businesses to leverage technology efficiently while maintaining budgetary control. Our mission remains centered on delivering reliable, future-ready IT infrastructure that adapts to evolving business needs.
Services
Managed IT Services
Cloud Computing
Data Backup & Recovery
Network Monitoring
Business IT Support
Hosting Services
Security Assessments
Hardware Installation
Mobile Device Integration
IT Consulting
Details
- Year established: 2011
Highlights and features
- We offer 24/7 proactive network monitoring to prevent system failures
- Our team has 50+ years of combined IT industry experience
- Custom-tailored solutions for businesses in diverse industries
- Cost-effective managed service plans with no long-term contracts
- Rapid-response support for critical IT infrastructure issues
What people say
Prompt response
Cost-effective solutions
Knowledgeable technicians
Seamless migrations
Proactive approach
Services
Managed IT Services
Our proactive managed IT services provide continuous network monitoring and maintenance for businesses in Western New York. With 24/7 system oversight, we identify and resolve potential issues before they impact operations. Our tailored solutions include server monitoring, security updates, and performance optimization, ensuring maximum uptime and protection against cyber threats while allowing businesses to focus on core operations.
Cloud Computing
We deliver scalable cloud computing solutions that enhance business flexibility and reduce infrastructure costs. Our Microsoft Exchange hosting provides enterprise-grade email capabilities with 25GB mailboxes and mobile synchronization. Backed by secure data centers and encrypted storage, these services offer reliable access to critical applications while maintaining compliance with industry security standards for businesses in the Buffalo region.
Data Backup & Recovery
Our comprehensive data protection plans combine on-site and cloud backups to safeguard against system failures and natural disasters. Full server image backups enable rapid recovery, while encrypted cloud storage ensures business continuity during catastrophic events. With flexible monthly plans, we help Western New York businesses implement cost-effective strategies to protect their critical digital assets.
Network Monitoring
Our 24/7 network monitoring service tracks critical infrastructure including servers, routers, and workstations. Real-time alerts allow our engineers to address potential issues remotely before they cause downtime. This proactive approach minimizes disruptions for Buffalo-area businesses while providing detailed performance reports to optimize network efficiency and security protocols.
Business IT Support
We offer flexible IT support options including block-hour plans and on-demand services for businesses in Western New York. Our certified technicians handle hardware installation, virus removal, and system repairs with rapid response times. Whether through remote assistance or on-site visits, we provide cost-effective solutions tailored to each client's specific technology requirements.
People
Jeremy Raynor
Managing Partner
With extensive IT industry experience, Jeremy oversees strategic operations and client relationships at Great Lakes IT Services. He focuses on delivering innovative technology solutions that address evolving business needs while maintaining cost-effectiveness for Western New York organizations.
Zoly Almasi
Managing Partner
As co-founder, Zoly brings technical expertise and operational leadership to the company. He specializes in network architecture and security solutions, ensuring clients receive robust IT infrastructure that supports long-term business growth and technological advancement.
Madisan Raynor
Service Technician
Providing hands-on technical support, Madisan assists with system installations, troubleshooting, and maintenance. Her practical expertise ensures efficient resolution of client IT issues while maintaining the company's commitment to responsive, high-quality service delivery.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cloud solutions, data backup, network monitoring, and on-demand technical support tailored to small business needs in Western New York.
Do you provide 24/7 IT support?
Yes, our managed service plans include 24/7 network monitoring and emergency response for critical system issues across the Buffalo area.
How do your cloud services benefit businesses?
Our cloud solutions reduce infrastructure costs while providing enterprise-grade email, secure data storage, and mobile accessibility for businesses in Western New York.
Can you help with data protection and recovery?
We offer comprehensive backup solutions combining on-site and encrypted cloud storage to protect against data loss from system failures or disasters in the Buffalo region.
What areas do you service?
We serve businesses throughout Buffalo and the Western New York (WNY) area with both remote and on-site IT support services.
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