Business Details
47 Years
experience
Your Strategic IT Partner for Business Growth
Since 1979, Copeland Technology Solutions has served as a trusted information technology resource for businesses across the Buffalo-Niagara region, United States, and Canada. As a Microsoft Certified Partner with decades of experience, we specialize in managed IT services that empower organizations to focus on growth while we handle their technology infrastructure. Our team of certified professionals delivers strategic solutions including infrastructure management, cybersecurity, cloud hosting, and disaster recovery planning.Recognized by the Buffalo Niagara Business Ethics Association for our commitment to ethical practices, we prioritize client partnerships over transactional relationships. With a proven track record spanning 45 years, we combine technical expertise with business acumen to help clients leverage technology for operational efficiency and competitive advantage. Our personalized approach ensures tailored solutions that align with each client's unique needs, supported by ongoing education and proactive system monitoring.
Services
Managed IT Services
Infrastructure Management
Backup & Disaster Recovery
Cybersecurity
Cloud Hosting
Details
- Year established: 1979
Highlights and features
- 45+ years of experience in business technology solutions since 1979
- We implement Microsoft-certified solutions with strategic business alignment
- Proactive infrastructure monitoring prevents system outages before they occur
- Award-winning ethical business practices since 2011
- Customized cybersecurity frameworks tailored to industry-specific requirements
Associations and certifications
- Microsoft Certified Partner
- Buffalo Niagara Business Ethics Association
What people say
Brilliant technical skills
Exceptional dedication
Highly customizable solutions
Proactive security measures
Timely follow-up
Services
Managed IT Services
Our managed IT services provide comprehensive technology oversight for growing businesses. We monitor network infrastructure, implement security protocols, and maintain system performance to prevent disruptions. With proactive maintenance and 24/7 support ticket management, we ensure technology enables business continuity rather than hindering operations. Our Microsoft-certified team delivers customized solutions that align with organizational goals while maintaining compliance standards.
Infrastructure Management
We offer continuous infrastructure monitoring that tracks hardware and software performance across your network. Our system automatically generates support tickets for potential issues before they cause outages. This proactive approach maintains optimal system performance while providing historical data analysis for capacity planning. Our solutions include firmware updates, network optimization, and hardware lifecycle management to ensure reliable technology operations.
Backup & Disaster Recovery
Our 3-2-1 backup methodology ensures three data copies across two media types with one offsite copy. We implement automated disaster recovery plans with defined RTO and RPO metrics. Services include cloud replication, virtual server failover, and compliance-focused data retention strategies. Our solutions protect against data loss from hardware failures, cyberattacks, or physical disasters while ensuring business continuity.
Cybersecurity
We provide comprehensive cybersecurity solutions that include vulnerability scanning, patch management, and email protection. Our services feature firewall configuration, antivirus deployment, and employee security training programs. The proactive monitoring system identifies threats before they impact operations, while our incident response protocols minimize damage from security breaches. We maintain compliance with industry-specific security requirements through regular audits and updates.
Cloud Hosting
Our cloud hosting services deliver secure, scalable infrastructure for business applications. We offer hybrid cloud solutions combining on-premises and cloud environments for optimal performance. Services include server virtualization, redundant connectivity, and 24/7 system availability. We help businesses transition to cloud platforms while maintaining data security and compliance standards through customized implementation strategies.
People
Eric Posa
President
With over two decades of experience, Eric leads strategic direction after founding DocuSyst and rebranding Copeland Data Systems. He focuses on aligning technology with business objectives while maintaining technical expertise in Microsoft platforms.
Tom Idziak
President and CEO
As co-founder, Tom oversees operations with Microsoft, Dell, and HP certifications. He specializes in customized software solutions for clients while managing procurement functions for technology products used by customers.
Matthew Vail
Chief Technology Officer
With over a decade at Copeland, Matthew leads technical operations including network infrastructure management, security enhancements, and disaster recovery planning. He maintains Microsoft certifications while overseeing system upgrades and client support operations.
Questions
What makes Copeland different from other IT providers?
We function as strategic business partners rather than just IT technicians, focusing on how technology drives business growth while maintaining Microsoft-certified technical expertise.
How does Copeland handle emergency IT issues?
Critical issues receive immediate response within 30 minutes through direct phone contact, with non-critical issues addressed within 2 hours based on service agreements.
What geographic areas do you serve?
We primarily serve Buffalo and Western New York, with additional coverage in Rochester, Syracuse, and Erie, Pennsylvania.
How does Copeland ensure data security?
We implement multi-layered security including firewalls, email protection, antivirus solutions, and employee training programs while maintaining compliance with industry standards.
What service models do you offer?
We provide Technical Services Contracts with guaranteed response times, retainer agreements with allocated hours, and pay-as-you-go options for flexible engagement.
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